In a one-in-a-century global pandemic some businesses were hit hard that they permanently close and some made billions in all types of business sectors. Retail business sector was no difference, we saw big retailers making more money than ever while small and medium retailers mostly suffer much to survive or even close because of the lockdowns. Yet, that wasn’t the major rule to all SMB and local retailers. We saw some survive fine, some with slight improvement and some with even better success than ever before. Yet, the story is not finished. Now that we’re expected to be done from the pandemic by the end of 2021, we’re going into a new norm. Life might get back to some of the old normal but a lot of things are going to change, and they’ll change for ever. We might not know exactly what it will look like but when it comes to business, we definitely know it will change forever. In this episode we concentrate on the retail business especial local SMB. Our guest Ms. Barbara J. Crowhurst to tell us all about it, before the pandemic, during and after. Barbara’s Short Bio Barbara J. Crowhurst shares partnership of Retail Makeover with her life partner Steve Crowhurst. Started in the late 90’s Barbara and Steve specialize in helping retailers achieve their dreams of running successful and profitable businesses. Services Include Leading International Retail Business Coaching, Retail Business Speaker, Sales Trainer, Retail Store Designer, Merchandising Specialist, Social Media Marketing Specialist, Website Consulting, Training, Setup, Design, Customizing, Maintenance, SEO Optimization, Web Sales Analysis, Social Media Sales integration. Barbara’s Business Information Barbara J. Crowhurst Leading International Retail Business Coach, Author, Speaker, Sales Trainer, Retail Store Designer, Merchandising Specialist and Social Media Marketing Specialist Office Line: (905) 686-8898, Ext: 1 Mobile Line: (416) 522-8169 Email: [email protected] Website: www.retailmakeover.ca Episode Topics: 1. 0:00 Intro https://youtu.be/D7_U0-32Y8o?t=0m0s 0:17 Opening remarks https://youtu.be/D7_U0-32Y8o?t=0m17s 2:45 Introducing our Guest Barbara Crowhurst https://youtu.be/D7_U0-32Y8o?t=2m45s 3:56 Barbara's extended introduction and her business https://youtu.be/D7_U0-32Y8o?t=3m56s 13:20 How did she start and the business before the pandemic https://youtu.be/D7_U0-32Y8o?t=13m20s 15:05 The sudden changes due to the lockdown and the lack of preparation for a digital transformation https://youtu.be/D7_U0-32Y8o?t=15m5s 21:05 How some businesses were ready or quickly coped with the sudden changes and why others failed https://youtu.be/D7_U0-32Y8o?t=21m5s 26:06 Will the changes done become permanent or we will go back to the old ways or a hybrid between both https://youtu.be/D7_U0-32Y8o?t=26m6s 31:31 Will we see some retailers that were created because of the pandemic disappear after it’s over or can they repurpose or transform to cope with the new norm? https://youtu.be/D7_U0-32Y8o?t=31m31s 36:32 Closing remarks https://youtu.be/D7_U0-32Y8o?t=36m32s Listen to the Audio MP3 Direct Download Watch the Video Follow Us You Tube: https://bit.ly/3cx6hNe Spotify: https://spoti.fi/3ahzbzn iTunes https://apple.co/2yefoUh Google Podcasts https://bit.ly/2Rzusmk Web: http://podcast.hqmedia.ca