Point of Rental Podcasts

Quarter Notes: What's new in Support? Q3 2024

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Join Brooke and Brian at the International Conference 24 (IC24) as they dive into the major highlights and achievements in the customer support world during Q3 2024. 

  • (00:25) - Q3 2024 Support Team Restructuring
  • (01:16) - Customer Engagement and Onsite Visits
  • (02:06) - Achievements in Customer Satisfaction
  • (02:58) - Accreditation Program Details
  • (03:51) - Feedback and Team Morale
  • (04:36) - Looking Ahead to Q4 and 2025
  • (05:32) - uLearn Platform and Chat Support
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