Quick Bites for your Dental Office

Splitting claims may be one of the most crucial feature to be using in Dentrix to successfully follow-up on unpaid claims. Don't know what I'm talking about? Listen today to get my quick and easy tip for SUCCESS.

Are you ready to outsource your dental billing and insurance headaches to dental experts? Let us help you! Unlike other companies, I personally onboard each and every office myself to give you the quality service you deserve. Learn more about our services here:

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Internal Marketing 101

*Once a patient completes treatment or their hygiene visit, ask them what they think? Ask them how their experience was. Prompt a compliment so you can respond: “We are so glad that you are happy with your treatment/visit today! We love having you as our patient. If you have any friends or family members that are in need of a dentist, we’d love to see them and give them the same quality care.”

*Clinical Team: Identify patients in morning huddle that you can market to (either you have a close relationship with them or they have referred patients in the past, etc):  “Mr. Smith, I see you have been coming to this office for over 15 years…we cannot tell you how much we appreciate that! If you know any friends or family that are in need of a dentist we would love to take care of them. You know, our best referrals come from our best patients like yourself!”

*Get business cards for your dental team. (Vistaprint has very cost effective options) Your dental team is one of your best referral sources.  Have a referral program for your team member’s who refer patients! 

*Thank you gifts: referral program: drawing, credit, tickets, gift cards, etc! Draw the attention so other’s ask where it came from. Thank you gifts sent to the patient’s workplace…it gets people talking.  Flowers or balloons and cookies draws the most attention. People will ask where it came from.

*Market to your specialists, plastic surgeons, local businesses, health clubs around you. Have a referral program or incentive program between your offices. 

For MY PODCAST LISTENERS ONLY, get my office-changing online course for the front office team, where you will get all my tips and tricks AND coaching calls each and every week. 

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This is where great insurance breakdowns come in handy. Episode 8, 9, 10

Sending Clean Claims: https://bonddentalbilling.com/7-steps-to-send-clean-claims/

3 Sentences to skyrocket your collections:

“We are ESTIMATING your portion to be $_______. 
How would you like to take care of that today.
If there is any difference in your portion due after we receive insurance back, then we will send you a statement in the mail.” 

Are you ready to outsource your insurance headaches and dental billing to dental experts? Learn more about https://bonddentalbilling.com

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Bring your patients through the tunnels in your office ------> T.N.U.L.S.

T: Today’s Visit: What was completed today?

N: Next visit- what do they need to come back for?

U: Urgency- when should they come back (i.e. 2 weeks)

L: Length- how long does the dr or hygiene need for that next visit?

S: Scheduled? Is their next recare appt scheduled?

Don't let another patient slip through the cracks. Right the patient's N.U.L.S. at the bottom of EACH AND EVERY route slip and bring the patient through the T.N.U.L.S. after each appointment. 

In this episode I give my 6 quick tips to make social media easy for your dental office. If you like what you hear, subscribe today and leave us a review!

1. Sharable Content- would you comment on this post?
2. Automation- later, hootsuite
3. Designated Person- spokesperson
4. Run A Campaigns- on social media guess how many, like us on FB and check in to win ______
5. Plan out your year’s content- each month have a different topic. Feb- children's dental health month- coordinate your posts, specials, content around that. Look at holidays occurring that month.
   1. Jan- New year, New smile- whitening or Invisalign special
   2. Feb- Valentines day- flowers for patients, Children’s dental health month
   3. March-St. Patty’s Day- team dress up
   4. April- April fools, Easter
   5. May-summer time special, mothers day- get flowers for women
   6. June- Father’s day-gifts, highlight team’s summer plans
   7. July- Independence day
   8. Aug- Back to school special
   9. Sept- Use it or lose it
   10. Oct- Halloween contest- dress up
   11. Nov- Thankful for you
   12. Dec- Christmas
6. Surprise patient appreciation days

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If you liked my three tips you'll love this. Let's walk through the entire new patient phone call!

To get my complete New Patient Phone Call Form and all your front office resources and needs met go to www.bonddentalconsulting.com/elevate-front-office
Special pricing through April 1st.

This is just a snippet of Lesson 8 from Elevate Your Front Office, a 12-week course to increase your collections, confidence and clarity in the Front Office. My online coaching call includes 12 weekly video lessons, live group coaching calls, and printable resources and scripts to keep for a lifetime. Limited pricing through April 1st. Visit: www.bonddentalconsulting.com/elevate-front-office to learn more.

You are first impression for the dental office and first impressions stick with a patient. Prioritize your phone calls! Don’t rush through them, even when you have a million things on your plate. Patients can FEEL how you FEEL on the phone. 

Returns messages by 9am from overnight and ASAP as they come in throughout the day. 

Answer by the third ring and say the same thing each time without rushing. Example: “Thank you for calling Dr. _____ office. My name is _______, how can I help you today?” “How can I make you smile today?” Be creative and have fun!

Our main goal to to keep our patients satisfied. In today’s world they can go to any dentist on the block, stand out from the crowd with your phone skills. Customer service is #1. 

Avoid words such as no, we can’t do that, no problem… what CAN you do for them? Turn an otherwise negative into a positive. EXAMPLE:

“I’m sorry, we don’t work Fridays.”

Instead: “While we don’t work Fridays, I do have availability into the evening on Tuesdays or early morning on Wednesdays. What works best for you?”

Be honest and sincere. If you don’t know the answer to something, it is okay to say you don’t know but will find out the answer and call them back. Authenticity goes a long way with trust. 

SMILE… you wouldn't believe that this is the honest to goodness BEST TIP I can give on phone skills. When you smile, your voice fluctuates, you sound and feel better, and customer service skills skyrocket. Try the mirror method.

Talk slow and clearly. You are in no rush. Phone skills are a crucial piece in trust that leads to patients keeping their appointments, scheduling their treatment and paying their balances. 

This is just a snippet of Lesson 8 from Elevate Your Front Office, a 12-week course to increase your collections, confidence and clarity in the Front Office. Limited pricing through April 1st. Visit: www.bonddentalconsulting.com/elevate-front-office to learn more. 

Generally, there are two types of insurance and we need to determine this during the insurance break-down call. They are based on:

TABLE OF ALLOWANCES/FEE SCHEDULE: This plan lists the treatments it pays for and the amount it pays. These amounts should be written in a benefits package. (NOTE; It is often implied that this plan pays by percentage; i.e. 100% for cleanings etc. In reality the pay a % of their fee schedule. This often does not reflect what dentists in the area actually charge.)

UCR (Usual, reasonable, and customary):  UCR CAN BE RANDOM AND NOT BASED ON ACTUAL STATISTICS, OR THEY CAN BE BASED ON ACTUAL STATISTICS FOR A GIVEN AREA. The insurance company is not required to use a UCR based on what dentists actually charge. Please determine this at the insurance break-down call. UCR fees are typically more standard and fair than fee schedule fees.

OUR FEES: We determine our fees based on the statistical data for our area. Dr. ______ desires to provide care at reasonable fees and to make high quality dentistry affordable for his patients needing care. 

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Hygienists, take back your schedule and learn the key tips to pre-appointing your next patient's recare appointment with you.

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