On this special edition of That Makes Cents, we do a quick take on what actually went down during the 2019 holiday shopping season—from consumer experience to retailer tactics and trends to infrastructure and more. We also look back at the last decade of extreme disruption in holiday retail to see how far it's come, and finally, where might we expect it to go from here? Featuring Simon Chafetz, manager, and Meghan Cole, senior consultant from Deloitte.