The Business Playbooks Intelligence Podcast

Quintessential Debate: Corporate Standardization vs Flexibility – How to find a balance?

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  1. The path to achieving a good balance within an organization is a Continuous Improvement Journey!
  2. The book “7 Irrefutable Rules of Small Business Growth” presents a great example of how MOST top hotels said “No” to Vanilla Milk Shake (because it was not on the Menu) but delivered all the ingredients individually on room service. Showcased how Process Adherence had killed Flexibility, at the cost of Customer Experience.
  3. For QSR Restaurants, an experiment that gave 20-30% flexibility to the local team to customize things based on local palette generated great results.
  4. Balance is achieved by studying need and allocating limited amount of flexibility, with clarity on what areas are flexible (security is NOT).

    5. Learn More: https://www.smartplaybooks.io/resources/playbooks-blog/quintessential-debate-corporate-standardization-vs-flexibility-how-to-find-a-balance/

    YouTube: https://www.youtube.com/watch?v=qhQWg6-2YRU

    #BalanceTheScale⁠ ⁠#BusinessPlaybooks⁠ ⁠#ManagementConsulting

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    The Business Playbooks Intelligence PodcastBy SmartPlaybooks