Making Contact

Race to an Emergency-examining 911 responses Pt. 1

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When you call 911, who answers the phone? How do they decide who to send to the scene, and how fast will they get there? We bring you a 2-part special—The Race to An Emergency, produced by KALW radio in San Francisco.

We follow the path of a 911 call, and along the way, encounter decades of mistrust that fuel a lack of confidence in the system.

Special thanks to KALW Radio.

Featuring:

  • Lesley Phillips, Sharena Thomas, Peoples Community Medics co-founders
  • Nikki Anjenique, Sharena Thomas daughter
  • Rick Rocha, California Highway Patrol dispatcher
  • Olivia Moy, Wolleen Jones, Oakland police Department dispatchers
  • Terry Woodard, Oakland Fire Department Communications dispatcher
  • Jason Murphy, Paramedics Plus dispatcher
  • Tracy Chin, Rob Thrower, Oakland Fire Fighters
  • Brian Murphy, Oakland Police Officer
  • Regina Harris Gilliard, Johnna Watson Oakland Police Department spokespeople
  • Benjamin Bowser, Cal State East Bay Sociology Professor
    • ...more
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