In this heartfelt and eye-opening episode, Donald sits down with Veronica Greear, Area 6 Manager for Tennessee State Parks, to talk about something every park professional needs to understand — creating programs and experiences that truly welcome visitors with disabilities.

Veronica brings a rare and powerful dual perspective: She's a seasoned park ranger, interpreter, manager, and leader… and she's the mother of a daughter with Down Syndrome.

Together, we explore:

• What Down Syndrome actually is — and what it isn't

• Why many park programs unintentionally exclude people with disabilities

• How simple changes can make programs more welcoming and comfortable

• What "people-first" programming looks like in real park settings

• The emotional side of being a parent and a park professional

• How staff training, visitor communication, and program design can evolve

• Practical ideas you can implement immediately in your park

• The importance of patience, empathy, and flexibility in visitor service

• What park leaders should be thinking about as they develop future programs

Veronica also shares:

• Her journey through a 20-year park career

• The day she literally went into labor at a state park

• Lessons her daughter has taught her that apply to visitor engagement

• What she wishes every ranger, interpreter, and supervisor understood

This conversation isn't about paperwork, ADA compliance, or checking a box. It's about seeing people, building trust, and making our parks better for every visitor who walks through our gates.

Whether you manage programs, lead staff, or interact with visitors daily, this episode will change how you think about accessibility and inclusion.

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