Wauchula since 2023 and has been with the City for nearly 20 years. In this episode, Olivia discusses the City’s process of moving to direct deposit and the significant time savings it ultimately brought to her employees. She outlines the change steps involved, which included awareness, preparation, and communication. Olivia also talks about breaking down departmental silos, where previously, departments operated independently with little regard for each other’s activities. Their strategic planning process now includes an employee recognition program that rewards employees for modeling one of the City’s values.