In this interview, Alan Berkson discusses the importance of composing a corporate narrative and how organizations can build trust through transparency, engagement, and proactivity. Learn the importance of a compelling story that aligns with your brand and resonates with stakeholders. The book is "The 10 Commandments of Successful Corporate Narratives" by Jeff Gomez and Alan Berkson.

The book: https://www.intelligistgroup.com/ten-commandments

In this episode, Roy Atkinson and Luke Keultjes explore the transformative power of mentorship. They discuss the three core elements of effective mentoring: clarity, context, and confidence, and differentiate between momentary and mainstay mentorships, highlighting their impact on career growth, self-confidence, and organizational retention.

Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.

In this engaging interview, Rebel Brown shares insights on overcoming mental barriers, the power of the quantum field, and how to find your Do Point® to unlock your full potential. Discover practical strategies rooted in neuroscience and ancient wisdom to reshape your mindset and live a more fulfilled life.

In this conversation, Roy Atkinson and Ken Gonzalez explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.

In this conversation, Roy Atkinson speaks with Claire Agutter about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of Scopism and her thoughts on the future of AI in the industry.

About Claire's Paul Rappaport Lifetime Achievement Award

ITIL® and PRINCE2® are registered trademarks of PeopleCert.

In this conversation, Roy Atkinson and Pete McGarahan discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.

In this friendly conversation with Roy Atkinson, Kirk Weisler shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to inspire positivity and intention through mismatched socks. The discussion also touches on the significance of taking initiative, overcoming barriers, and the value of regular connections with others. Kirk emphasizes the need to embrace hard challenges for personal development and the influence of community support in achieving our goals.

In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with Tom Augenthaler of 551 Media, an expert in B2B influencer marketing. They discuss the evolution of influencer marketing, the differences between B2B and B2C influencers, and the current trends shaping the industry. Tom shares insights on how businesses can leverage influencers to enhance their brand messaging and engage their target audience effectively. The conversation also touches on the future of influencer marketing, including the rise of virtual influencers and the integration of AI in marketing strategies.(Apologies for some audio snags, including echo, in this episode.)

In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile ecosystems, particularly the Tongass Forest in Alaska and the dunes of Lake Michigan. Rich shares his philosophy of 'stirring stillness' through his art, the importance of environmental awareness, and the unique ecosystems he has documented. The conversation also touches on the significance of access to natural spaces and the artistic choice of black and white photography.

Rich's books: https://www.imagewithvision.com/books