As Chief Technology Officer at eSentire, Dustin Hillard brings a deeply rooted background in AI and machine learning—going back over 15 years—to the practical challenges of cybersecurity. In this episode, Hillard discusses how his team is using agentic AI not for the sake of hype, but to augment real human workflows and achieve measurable, high-impact outcomes for clients.

The conversation begins with a critical point: AI should be an enabler, not a shiny object. Hillard contrasts the superficial marketing claims that dominate vendor messaging with the grounded, transparent approach his team takes—an approach that fuses technology with hands-on human expertise to deliver results.

eSentire’s focus is on containment and control. In over 99% of intrusion cases, their platform successfully stops threats at the first host. That is the benchmark by which Hillard wants AI judged—not by its novelty or buzz, but by whether it helps security teams stop attacks before damage spreads.

Key to achieving this is the way automation is used to supercharge analysts. Instead of running just three or five high-value queries in a 15-minute response window, eSentire’s AI framework runs 30. This allows the system to comb through a customer’s historical data, generate hypotheses based on broader knowledge bases, and deliver structured, contextual findings. Analysts can then focus on judgment and decision-making, not searching logs or assembling fragments.

Three pillars underpin this approach: direct telemetry gathering from tools like CrowdStrike and Microsoft, threat intelligence correlation, and contextual data from the customer environment. These layers combine to offer rich insights, fast. And importantly, the AI doesn’t operate in a black box. Hillard stresses explainability and auditability—every recommendation must be traceable back to concrete evidence, not just LLM-generated summaries.

He also touches on the eight assessment areas his team uses to evaluate AI readiness and safety: from autonomy and guardrails to data privacy, effectiveness metrics, and adversarial resilience. The point isn’t to convince customers with buzzwords, but to earn trust by demonstrating measurable results and opening the door to real conversations.

By encoding the investigative playbooks of seasoned analysts and executing them dynamically, agentic AI at eSentire isn’t replacing humans—it’s empowering them to respond faster and more accurately. That’s the difference between checking a marketing box and actually making a difference when every second counts.

Guest: Dustin Hillard | CTO, eSentire | https://www.linkedin.com/in/dustinhillard/

RESOURCES

Sorry We’re So Good: An Open Letter: https://itspm.ag/esentire-sorry4ek

Visit the eSentire Website to learn more: https://itspm.ag/esentire-594149

Learn more and catch more stories from eSentire on ITSPmagazine: https://www.itspmagazine.com/directory/esentire

Learn more about ITSPmagazine Brand Story Podcasts: https://www.itspmagazine.com/purchase-programs

Newsletter Archive: https://www.linkedin.com/newsletters/tune-into-the-latest-podcasts-7109347022809309184/

Business Newsletter Signup: https://www.itspmagazine.com/itspmagazine-business-updates-sign-up

Are you interested in telling your story?
https://www.itspmagazine.com/telling-your-story

______________________

Keywords: dustin hillard, sean martin, marco ciappelli, cybersecurity, ai, machine learning, automation, investigation, containment, transparency, brand story, brand marketing, marketing podcast, brand story podcast