When someone raises a concern or makes a suggestion, we can choose to react, reply, or respond. It’s worth the effort to think through whether we want to react quickly and briefly, offer a slightly more thorough reply, or an even more thoughtful and engaging response.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.