Real Estate Uncensored - Real Estate Sales & Marketing Training Podcast

Building name recognition gets you the trust factor in prospecting. What high-tech and high-touch tactics help you establish it? How do you inject your farming with the right data and knowledge to boost your chances? On the first episode of 2017, we take on audience questions, talk about luxury real estate, feeder markets and Facebook Live techniques.

If you’re going to make an offer to someone, the more things they have to believe in order to work with you, the worse your offer is going to do. -Matt Johnson

 Takeaways + Tactics

You must like the area you’re selling in because it will come through in your prospecting.

Start your prospecting with your database, so you don’t have to overcome the personal trust barrier.  

Turnover rate = total number of homes in a farm, divided by total number of homes sold in that farm over the last year.

Success in the luxury market depends on your willingness to spend or charge more on the front-end to have great videography, photography and staging.

At the start of the show, we answered audience questions about the legality of referral fees, and handlers for a seller who doesn’t want to sign a listing agreement. We also shared on the high-tech and high-touch methods that are necessary to succeed in geographical farming. Towards the end of the show, we talked about overcoming the trust factor by starting with your database when it comes to prospecting.

We also talked about;

• The three aspects to consider for door knocking
• Turnover rate and how it influences your results in farming
• Market dominance and finding an area that doesn’t have high competition
• Low, medium and high price markets and how they feed into each other
• How to build up your name recognition to get trust
• How to stop letting the numbers hinder you in luxury real estate

Farming is a process that takes about 18 months to really start paying off. - Matt Johnson

Your database may know that you’re new, but you don’t have to overcome the personal trust barrier with them. - Matt Johnson

Getting a winning offer comes down to building trust so that a client believes in what you say. In farming, you do this by showing community knowledge and expertise. You make that even more successful in a high turnover location that doesn’t have a dominant agent or team. Most importantly, you must like the area so your interest, passion and knowledge oozes in your communication.

Seeds of success are planted before action. Are you mentally aligning yourself with achievement? Do you envision success at a high level before you even pick up the phone? On this episode, guest Jonathan Kirk goes deep on the power of positive energy and visualization, and how these filter through to his hand dialing success.

If you’re not psychologically on point, you will not be successful on the phone. -Jonathan Kirk

 Takeaways + Tactics

A successful prospecting session is 3-5 nurtures with a goal of 1 appointment set per day.

A good nurture is someone who wants to sell anytime from 30 days to 12 months out.

When the vibe is right on the phone with a prospect, ask for referrals to someone who is LIKE them who might need your help.

At the start of the show, Jonathan shared his background and why he chose hand dialing. He also revealed the mindset that leads him when it comes to making calls. We went on to share how to make it easier to visualize, and how this makes failure impossible. Jonathan also talked about the importance of making your work time as productive as possible, and towards the end, we shared the importance of reading books. “If you don’t have time to read, you don’t have time to succeed.”

Jonathan also shared insights on;

• The dramatic shift he experienced when he started planning more
• Who should use a pre-listing package and what to put in it
• What to visualize when you’re calling clients
• How to learn whether people are making decisions based on logic or intuition
• The importance of feeling out a vibe
• Mirroring and matching the prospect

If I get a good inclination that I’m going to list and sell the property, I’m going to dial that person first. -Jonathan Kirk

If you don’t see yourself succeeding, you’re already setting yourself up for failure. -Jonathan Kirk

A balance in all aspects of life leads to an abundance in your business life. Don’t let conflict and stress affect your physiology, because it impacts the mindset you apply to your work. Success starts in the mind, and we make failure impossible when we constantly envision good things. If you have problems seeing yourself succeed, simplify the vision so action becomes inevitable. Remember you WILL succeed, it’s just a matter of which phone call it’s going to be on.

Guest Bio-

The Kirk Home Group is among the fastest growing Real Estate teams in Baltimore, MD because of two things: They listen to clients, and love what they do. Email [email protected].

When you’re setting up your schedule, why is it crucial to uphold your prospecting time? How do you communicate this to clients for clear boundaries? On this episode, we share insights on these questions, talk about success with expired leads and working with ISAs.

Protect your prospecting time like you protect your listing appointments. That is your money. -Greg McDaniel

 Takeaways + Tactics

If you’re not expecting to take the listing the first time, it’s okay to get appointments that aren’t solid because you just want to get face time with the seller.

To succeed with expired leads, you need the skills to make calls. New agents can’t acquire them quickly enough to make it work.

You need to do lead gen to the point where you feel you have a pipeline going, so you’re not roped into overcommitting.

At the start of the episode, we shared on ISAs and how they are connected to an agent’s listing appointment structure. Next we talked about the importance of protecting your prospecting time and communicating that to clients. We went on to share the struggles that new agents can face with expired leads, and lead gen plans going into the new year.

We also shared on;

• The necessity of protecting your prospecting time
• What it takes to succeed with expired leads
• Using lead gen to create a steady pipeline of clients
• How to control clients and set up boundaries

If you go into listing appointments with the expectation that you have to come out with a signed agreement, you are setting yourself up for failure. -Matt Johnson

The more you fail, the more you will inevitably succeed. -Matt Johnson

 The way you deal with clients is subconsciously affected by your lead gen. If you don’t have a steady pipeline of clients, you operate under the fear of rejection and possibly losing a client. To solve this, stick to your prospecting schedule, so you don’t get roped into doing things you wouldn’t do if you had that pipeline. People will only know what you tell them, so the secret to controlling clients is establishing the boundaries that protect your prospecting, early in the relationship.

What is the difference between the engine of your business and profit maximizers? How do you move yourself up the ladder, and do what makes you the most money? On this episode we talk goal setting for the year ahead, and the questions we’re asking ourselves as we gear up for 2017.

When a goal is crystal clear in your mind, it releases the energy to pursue. -Matt Johnson

Takeaways + Tactics

Review your goals constantly and consistently, it gives you the energy to take massive action.

It’s important to feel the pain of not hitting goals, but equally important to celebrate milestones and feel the pleasure of achievement.

Ask yourself what the highest, most valuable and most leveraged use of your time is, and do more of that.

At the start of the show we talked about overcommitting, and how goal setting can help with clarity. We also shared on the importance of having an engine for your business, and how that connects to your lead gen pillars. We went on to talk about leveraging your time and skills more efficiently. Towards the show we talked about rewards and milestone celebrations.

We also shared on;

• How to inspire yourself to take massive action
• How to do less of the tasks that don’t make you the most money
• 90-day goals and how to connect them to rewards and milestones
• Why it’s important to have a clear life plan and how to build your business into it

Make a list of things you don’t want to do, that don’t make you money and start cutting them out. -Matt Johnson

We don’t have a boss kicking us down but that also means we have no one patting us on our backs, and that can be lonely. -Matt Johnson

Clarity is an important factor in goal achievement, and that applies to lead gen and business planning. Figure out your one thing and optimize until you reach the point of diminishing returns.  If you build a business around a core, predictable engine you also give yourself room for profit maximizers. Revisit goals regularly and remember to celebrate milestones.

What tactics, skills and practices helped Brandon Fink and Jonathan Tager make 91k in 90 days? How did marketing play into this success, and how do they go about creating, testing and running Facebook ads? On this episode, we go into detail about marketing best practices, tonality and the skills required to attract clients.

People forget that the ability to generate a new client is a skill. -Matt Johnson

Takeaways + Tactics

1. People often miss the importance of putting “click here” and “learn more” on their ads.
2. A lot of people get into real estate without thinking about the skills they need to attract clients.
3. Brandon and Jonathan found a great opportunity by getting people under contract, and referring them to a builder - without having to meet with them.

On this episode we discussed:

• Sprucing up a marketing plan for sellers
• The average day for Brandon and Jonathan
• The importance of being clear and concise in your ads
• Cutting your pay-per-click cost with exclusion
• The opportunity Brandon and Jonathan found with new home builders
• The importance of tonality

Some of the biggest opportunities come our way through identifying annoyances or inconveniences. By acquiring and nurturing the skills you need to attract clients, you can start seeing solutions in everyday problems. These skills will filter through to you how you write for ads. If you’re really good with your words, people can hear your tonality in what you write, and that makes your communication more impactful.

Guest Bio

Brandon and Jonathan focus on quality of service and excellent performance with each and every client. Go to http://viewtriadhomes.com/ for more information or follow Snap-Tag on Snapchat.

What is numerical visualization? How can agents get over the pain of prospecting and focus on the rewards? On this episode of Real Estate Uncensored, we talk accountability and it, not numbers, to stay focused and motivated. Our guests Aaron Wittenstein and Pasquale Scopelliti provide insights.

It is painful to invest and make effort. There is a painful discipline you have to make yourself go through before you get addicted to the reward. -Pasquale Scopelliti

Takeaways + Tactics

1. We don’t equate learning with the necessary failing and we don’t bridge it to figure out the lesson.  
2. A new person has to go through the learning curve of overcoming the pain of activity, because they start with a greater measure of pain than joy.
3. There is no need to modify a script for the holidays, why modify something that works?

On this episode we discussed:

• The consistency and activity necessary to succeed in prospecting
• Holding yourself accountable without focusing on the numbers
• Our emotional connection to numbers
• Analyzing failure and numerical visualization

Some people don’t need numbers to smack them on the head because they can keep themselves accountable. Having extraordinary, focused, disciplined accountability comes down to understanding that the activity might be painful, but the joy of the end result is far more attractive. It’s important to analyze everything you do, including your failures.

Guest Bios

Pasquale is a highly experienced advisor and consultant who has worked with some of the world’s most successful businesses and executives since 1993,  after starting a business coaching small business owners in 1987. Pasquale is a self-proclaimed consigliori and he specializes in management and recruitment consulting. He has also written a book called The Switch, which is available for download on his website. For more information on his work go to theconsigliori.com

Aaron is a full-time, full-service Realtor, whose expertise as a seasoned real estate agent gives him a well-rounded background that will benefit a first-time home buyer, a home owner veteran, investor, or a returning client. His qualifications include 15+ years of fast-track sales experience in diverse business environments, with 12+ years in real estate. Having been fortunate to work under multi-million dollar producers, he has extensive knowledge of the real estate business which will fully maximize his clients’ satisfaction.

Content is key in building a dominant brand, but why does it give agents a pause? Why do agents need the servant mentality and good personal brands to overcome this reluctance? On this episode, Chris Craft shares his expertise on brand building, and the intersection of front loading content and being transparent.

Show boundless experience and knowledge by front-loading your brand with online content, and letting that be your face. -Chris Craft

Takeaways + Tactics

1. Your personal brand is your God given identity put on display.
2. Good content doesn’t only come in written form, it can also be video and audio.
3. The audience you attract becomes a huge part of how you communicate going forward.

On this episode we discussed:

• How to be more persuasive when you’re young and new to the industry  
• How to show your knowledge by front-loading your brand with content
• The pre-eminence strategy and risk reversal
• Personal branding and how that differentiates you

A lot of sales problems are solved by having the servant mentality. It’s even better when it perfectly intersects with front-loading brand content and transparency, so people know what to expect. Mentality comes through in everything you say and do, and when your personal brand boosts your expertise, you create a better context for client relationships.

Guest Bio

Chris Craft is a Christian, husband, father, author, speaker, and founder of Nao Media. Craft approaches all things, including his writing projects, from a Christian worldview. He writes on faith, gratitude, marketing, and business. Chris and his team at Nao Media have branded, marketed, and strategized for real estate professionals with much success. His new book, The Foundation: Branding for Successful Real Estate Professionals, is available for purchase now. Go to craftwrites.com for more information or craftwrites.com/marketing for marketing content.

What is the secret to mastering the 18-month lead nurture cycle and why does it lean so heavily on technology? How does it influence the relevance of agents? On this episode, guest Jesse Passafiume gives us insights on digital handshakes and “no lead left behind” platforms. Learn about how these benefit both relationship based agents and portal based agents.

If you want to be a relevant agent you have to get on that 18-month cycle and figure out how to manage it. -Jesse Passafiume  

Takeaways + Tactics

1. Most of the magic takes place in the 12-18 month period after you generate a lead.
2. Make your profile photo and description consistent across social platforms.
3. Don’t get obsessed with pro-quality on social media - authenticity often beats professionalism.

On this episode we discussed:

• Building multi-platform customer journeys with digitization
• The 12-18 month tail in lead nurture and how agents miss opportunities
• Digital handshakes and combining high-tech with high touch
• Building a volume knob in your lead platform
• The relationship between tracking and conversion rates

Just because someone isn’t planning to make a move in the next 3 months, that doesn’t mean they’re a worthless lead. To make sure no lead is left behind, you need to leverage with digitization and systems. This will allow you to create multi-platform customer journeys, and harness the magic of the 18-month lead nurture process. Lead with the willingness to provide value and take pride in that, because leads reveal themselves through those conversations.

Guest Bio

Jesse is a real estate finance executive who is obsessed with using technology to improve experiences. His career has provided a unique opportunity to manage, coach and observe over 2,000 originators in the referral and consumer direct markets. He believes that in order for our industry to thrive, consumer direct competency and hyper local service must be combined.

The difference between a listing selling in one weekend and selling in months, lies in the pricing, the marketing and systems put in place by the agent. What is the system that can help you sell 100% of your listings, and how does prequalifying your clients help this system succeed? We discuss this with today’s guest Amy Broghamer.

When you price it right and prepare it for market, there’s very little marketing that has to be done other than great photos and a great virtual tour. -Amy Broghamer

Takeaways + Tactics

1. If you put the wrong client into the right system you’re going to get bad results because it’s not built for them.
2. Make the client a part of the pricing analysis process. They’ll believe in it and engage with it even more.
3. There’s the value that a home is worth, but there’s also a strategy which is pricing it properly so that you’re getting more buyers and those buyers compete for the property.

On this episode we discussed:

• Why pricing and strategy are necessary when it comes to selling all your listings.
• Prequalifying clients and serving expectations
• Amy’s system for delivering her strong results
• Marketing the home and attracting buyers

When you have a system in place for delivering specific results, it functions by having the right clients. It’s necessary to prequalify clients to make sure they are a fit for the system, and to set expectations from early in the relationship. When this is done, and the property is priced right and prepared for the market, there’ll be competition and serious buyers will make offers.

Guest Bio

Amy is a Realtor based in Cincinnati, Ohio. Her selling background is one of her major strengths as a realtor, along with her ability to be direct and honest with her clients as well as caring for their needs as she guides them through what can be an overwhelming time in their lives. Go to  http://amybsells.com/ for more details.

When it comes to sales, what are the things agents are getting wrong in their intention and use of scripts? What lessons can be learned from NLP, and how can they improve your client interactions? On this episode, we answer these questions with the insights of sales coach, Joel Rico. He shares his expertise on uncovering opportunities, building rapport the right way, and being a better listener to be a better salesperson.

All opportunities are contained inside other people, and they are all hidden inside conversations. -Joel Rico

Takeaways + Tactics

1. The number one rule of marketing is, do what's working - find what's working for you and do more of it.
2. The client will always give you the solution - if you listen.
3. When we let the client be in charge of the style of the conversation, they'll usually let US be in charge of the content of the conversation.

The true purpose of sales is to steer the clients towards what they want. Steering them anywhere before you know what they want is manipulation, and that should never be your intention. For you to find the opportunity within a conversation, rapport, open-hearted listening and influence are necessary. Most agents go into listing appointments with a dichotomy - it’s either a yes or a no, but this mindset makes you miss opportunities. Your intention should be to facilitate a conversation, and through it the client will provide a solution and an opportunity.

Guest Bio