In this episode, Lauren and Rob are joined by Bill Corwin, a fractional CIO/CTO and long-time collaborator with the Leap team. The conversation kicks off with a discussion about the importance of aligning business solutions with technology roadmaps to avoid pitfalls.

The trio delves into the advancements in VoIP systems, the value of recording calls, and utilizing unstructured data for better decision-making and operational efficiency.

The trio explores the evolution from VoIP to UCaaS platforms, and the role of AI in modernizing coaching and candidate screening. Bill shares his expertise on building effective technology roadmaps, contract negotiations, and the significance of structured data.

We wrap up with Bill's insights on how agencies can leverage these technologies for strategic growth and the importance of governance and flexibility in tech adoption.

Thank you to our sponsor, Leap Advisory Partners.

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