This week, Rob Mann and Lauren interview Ellen Gomes, Vice President of Marketing at Cartwheel, a company focused on automating accounts receivable (AR) for staffing agencies.

Ellen discusses the importance of AR in overall business efficiency, the benefits of automation compared to increasing headcount, and the impact of a well-designed user interface on adoption and customer experience.

The middle and back office are traditionally low in innovation, so Rob and Lauren will continue to focus the podcast on this area for the rest of the month.

Please remember to rate, review, and share the episode wherever you tune in. Thank you to our sponsor, Leap Advisory Partners.

This week Lauren and Rob sit down with Andy Jones, CEO and Co-founder of Tracker-RMS. Andy and the crew continue the conversation on how AI is impacting the staffing and recruiting industry.

Andy and the team talk about:

1. How AI and modern technology has completely shifted the power dynamic in sales.

2.The different phases of AI and how they pertain to Staffing & Recruiting.

3. How technology should serve one primary purpose: making consultants the best they can be with the time they have.

This is another must listen as business owners continue to prepare for AI's impact in our industry.

Please remember to rate, review and share the episode wherever you tune in.

And thank you to our sponsor Leap Advisory Partners.

In this episode, Lauren and Rob discuss the challenges and strategies around commissions in the staffing industry with guest Carl Jones, CEO and Founder of Konquest. Konquest is the first and only commission automation platform designed specifically for the staffing industry.

Konquest aims to streamline commission calculation, enhance transparency, and incentivize performance through gamification. Carl shares how his platform helps achieve these goals.

The trio shares the importance of aligning commission plans with organizational goals, maintaining flexibility, and considering intrinsic motivations.

They also delve into the potential impact of AI on commission structures, and the crucial role of constant review and adjustment.

If you've never considered commissions as a strategic part of your business plan, this is a must-listen!

Thank you to our sponsor, Leap Advisory Partners, and please remember to rate, review, and share the episode wherever you tune in.

In this episode, hosts Lauren Jones and Rob Mann welcome David Folwell, CEO of Staffing Hub and the host of The Staffing Show, to discuss the critical role of referrals in staffing.

" Getting people to stay on contract longer. When you go work with a friend, you stay on contract longer, you redeploy at a higher rate."

Here David underscores the importance of strategic sourcing and the concept of candidate lifetime value. In our conversation David covers tactics to maximize gross profit per hire, comparing referrals to other sourcing methods, and the necessity of reducing dependency on job boards.

The crew also shares stories highlighting:

-How to leverage your personal and professional networks for staffing needs.

-Why community building is different in 2025, with remote and hybrid cultures.

-How important human connection is in our exceedingly technology-first world.

This episode is brought to you by Leap Advisory Partners.

Remember to rate, review and share the episode wherever you tune in.

#Staffing #Recruitment #Referrals #innovation #digitalmarketing #technology #saas

In this episode of 'You Own the Experience Podcast,' hosts Robert Mann and Lauren Jones sit down with Lydia Wilson and Kip Havel from Dexian to explore how forward-thinking concepts like 'Black Sky Thinking' and the 'Kindness Index' are shaping innovation in IT staffing.

Lydia and Kip share insights into Dexian’s culture, highlighting their commitment to continuous innovation through AI, upskilling, and reskilling, all while fostering a workplace rooted in kindness and support.

As the conversation wraps up, the hosts and guests reflect on the rapidly evolving tools and practices transforming the staffing industry.

They emphasize the importance of adaptability, ongoing learning, and a people-first mindset as key strategies for staying ahead in a competitive market.

Whether you’re a staffing professional or a business leader, this episode offers practical tips and inspiration for navigating the future of work.

Please remember to rate, review, & share the episode wherever you tune in.

Thank you to your sponsor Leap Advisory Partners.

In this episode, Lauren and Rob discuss the vital role of AI in recruitment and marketing and recap all the AI updates announced during Bullhorn Engage Boston.

Later in the episode, LJ and Rob are joined by industry experts Sabashan Ragavan, CEO and co-founder of Hey Milo, and Leslie Vickery, CEO and founder of Clear Edge Marketing.

The group's conversation explores the impact of AI on building trust, enhancing candidate experiences, and improving internal and external processes in staffing.

Key takeaways include:

• the importance of using AI to create personalized yet scalable experiences
• the intersection of technology and human touch in achieving exceptional outcomes
• the essential role of internal marketing in driving adoption and trust.

The episode underscores the revolutionary potential of AI in the staffing industry and offers actionable insights for leveraging technology to foster growth and efficiency.

Please remember to rate, review and share the episode wherever you tune in.

Thank you to our sponsor Leap Advisory Partners.

This week, Lauren and Rob dive into the intricacies of data-driven strategies for staffing agencies with guest Dan Mori, Managing Partner of Staffing Mastery.

The trio explores the necessity of forward-looking data analysis for better decision-making and operational efficiency.

Dan has been a Staffing Owner/Operator for 18 years and realized a major gap in how our industry does reporting. This year, Dan launched Staffing Dashboard, a tool designed to simplify complex metrics and provide actionable insights.

The conversation covers the importance of key metrics like payroll, gross margin, and headcount. Missed opportunities and the role of AI in improving business operations are discussed, as well as the essential relationship between sales and recruiting.

This is a must-listen for anyone operating a staffing business.

Please remember to rate, review, and share the episode wherever you tune in.

This week, LJ and Rob are joined by staffing industry AI experts to declare: you need to start using AI.

Staffing Engine's Matt Dichter, Jay Cutler, and Andrew Kimmell, along with Leap's Erin Pittman, highlight different ways AI is impacting the industry.

We're all aware of how rapidly AI is progressing and changing, and how technology fatigue could be affecting adoption rates.

Currently, the industry reports 55% of companies actively using AI and 41% planning adoption. Yet when we poll staffing leaders directly about their AI strategy, these numbers appear greatly exaggerated.

This episode is essential listening for anyone in leadership at a staffing & recruiting company. Like Jay Cutler says in the episode, " AI is a team sport" so make sure your entire organization is involved.

Please remember to rate, review, and share the episode wherever you tune in.

In this celebratory episode of the podcast, Rob and Lauren commemorate the five-year anniversary of Leap Advisory Partners, a technology consulting firm founded by Lauren in March 2020.

They revisit the firm's journey, highlighting both its successes and failures. Lauren, self-dubbed the Chief Failure Officer (CFO), openly discusses the challenges they faced, including pricing strategies, customer relationships, and pipeline management.

The conversation also touches on the evolution of their content marketing strategies, including Lauren's prolific podcast appearances and social media presence.

If you are a founder you will enjoy insights and emphasizing the importance of resilience, continuous learning, and effective content marketing.

Please remember to rate, review, and share the episode wherever you tune in.

This week, LJ and Rob sit down with industry veteran and legendary CTO, Chris Loope . Chris recently published an article on AI in Staffing (linked below,) and we dive deep into his insights. Chris is the former CTO of all of the BGSF brands and has helped companies grow using technology since 1997.In the article, Chris discusses the pros, cons, risks, and rewards of using AI in staffing and the overall hiring experience. Chris brings 28 years of experience, making him the perfect guest to discuss these critical topics.

Chris' article AI in Staffing: Innovation, Risk, and the Path to Responsible Use

Our conversation delves deep into the ethical uses of AI and our predictions for AI in the future. Chris & the crew share their controversial take on how AI will impact recruiter roles in the next 5 years – you won't want to miss it!

This episode is brought to you by Leap Advisory Partners, your partners that help you build, change, & adopt technology.

Love the insights? Rate, review, and share this episode to help others discover the future of AI in staffing!