In today’s business world, transformation has become one of the most overused and misunderstood terms. Companies often describe everything from a website redesign to a software upgrade as “transformation.” But true transformation is much deeper than surface-level change. It reshapes how a business operates, how customers experience its products, and how leaders make decisions in a fast-changing environment. As Sridhar Ravilla explains, transformation is not about making temporary improvements. It is about creating lasting change that an organization cannot simply reverse.