Welcome to the Really Useful Conversations podcast. My name is Andrea Newton, and I'm looking forward to sharing with you lots of practical tips, techniques, and insights to help you have conversations that matter.  For the last 26 years, I've been helping organizations to develop the skill and competence to have seven significant conversations. And over the years, across many different industry sectors, I've seen how conversations can change organizations, how conversations develop relationships, increase results, improve standards, and even save lives. But I've also seen how, when a conversation is done badly or avoided completely, the negative impact that can have, even years later.  And so we should never underestimate the importance of really useful conversations and the difference they can make. So please do subscribe and join me every week when I'll be sharing with you some very practical down to earth, no nonsense learning and advice so that you too can have conversations that matter.