Episode 10 | Garth Fasano & Christi Loucks

New owners walk into a maze of legacy tools, habits, and hidden dependencies. Garth and Christi unpack how to triage urgent vs important, when to keep a "weird" CRM config, why email deliverability and payments can sink you, and how to pace org and process changes without breaking morale. Practical tactics include deep-slice audits, choosing platforms vs. custom builds, EOS and OKRs, and lessons from hiring workflows that looked smart but hurt outcomes.