Healthcare Perspectives 360

Rebuilding Trust: Addressing Administrative Harm in Healthcare


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This podcast episode explores ways to address and potentially reduce what has come to be known as “administrative harm,” or decisions made by administrators and leaders that ultimately lead to difficult working conditions for healthcare providers and possibly clinical harm to patients.  

During this episode, you will explore: 

  • How taking time to analyze and identify the appropriate person to perform a task is a method to reduce administrative harm
  • How patient stories may lead to modifications in administrative decisions, making them potentially less harmful
  • The need to gather and analyze data surrounding administrative decisions to gain information to predict and mitigate harm
  • The importance of including frontline clinicians when administrative decisions are being considered to ensure their perspective is considered   

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

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Healthcare Perspectives 360By Geri Amori, PhD, ARM, DFASHRM, CPHRM