Healthcare Perspectives 360

This episode explores the ways in which organizations can prepare to manage the presence and demands of law enforcement officers in healthcare settings. 

During this episode, you will: 

• Learn that scripting can best prepare staff to interact with LEOs in a consistent and respectful way
• Understand that LEOs and healthcare staff operate under different policies, and working together to create a joint policy can support positive collaboration
• Hear how organizational security can provide an intermediary for interactions between staff and LEOs 
• Recognize that effective staff guidance for interactions with LEOs includes having a policy in place and providing education about the policy 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Today, we're discussing interactions among employees, visitors, and law enforcement officers in healthcare facilities. 

During this episode, you will: 

• Hear how to support front-line staff who may be fearful when interacting with law enforcement officers
• Recognize the importance of having a thorough law enforcement interaction policy 
• Learn that training for situations involving law enforcement increases staff confidence when interacting with law enforcement officers
• Hear how calmness and empathy are central to successful interactions with law enforcement 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This conversation explores how the presence and actions of law enforcement officers (LEOs) in clinical settings can impact the safety, security, and quality of care provided to patients brought into the healthcare setting by LEOs, including victims of crime, suspects, and incarcerated individuals. 

During this episode, you will: 

• Hear how the presence of LEOs within care areas may detract from care provided
• Learn that HIPAA continues to be in force in the absence of a warrant or the patient’s permission 
• Understand the importance of strong policy and procedure to protect both patients and staff surrounding issues of consent
• Realize the importance of remembering that those in custody of LEOs remain patients who require the same level of care as any other patient 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode of Perspectives 360 discusses the intersection of ethics and the law and explores how to walk that patient care tightrope. Optimal organizational preparation will be shared, as well as what patients should know.   

During this episode, you will: 

• Hear about the differences between the law and ethics surrounding patient care
• Understand that the law is focused upon the duty to protect the public and that healthcare is focused upon patient care, so the interaction of these two entities can create conflicting priorities
• Listen to the importance of having policies and procedures to guide healthcare staff when interacting with law enforcement
• Understand that a warrant authorizes the officer, not the healthcare professional 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This podcast episode explores ways to address and potentially reduce what has come to be known as “administrative harm,” or decisions made by administrators and leaders that ultimately lead to difficult working conditions for healthcare providers and possibly clinical harm to patients.  

During this episode, you will explore: 

• How taking time to analyze and identify the appropriate person to perform a task is a method to reduce administrative harm
• How patient stories may lead to modifications in administrative decisions, making them potentially less harmful
• The need to gather and analyze data surrounding administrative decisions to gain information to predict and mitigate harm
• The importance of including frontline clinicians when administrative decisions are being considered to ensure their perspective is considered   

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode examines the impact of upstream administrative decisions and assigned administrative burdens on healthcare providers.   

During this episode you will: 

• Hear how administrative burden is worsening burnout, moral injury, and turnover of healthcare professionals
• Learn how administrative decisions generate an additive effect that contributes to decreases in care quality for patients
• Understand the rationale behind the need to measure administrative harm quantity and the subsequent downstream effects
• Explore the need to communicate in real-time about administrative decisions and tasks to better understand the implications to both clinicians and patients  

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.   

During this episode you will: 

• Learn how administrative harm increases the cost of healthcare in the US, which is already exceptionally high
• Hear how administrative harm causes patients to experience care that is unsafe and error prone
• Understand the onus to report administrative harms in the same manner as patient safety events via organizational reporting channels
• Explore the need for a closed-loop process to analyze downstream consequences of administrative harms 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.   

During this episode you will: 

• Learn what constitutes administrative harm 
• Hear real-life examples of the impacts of administrative harm 
• Understand what factors contribute to administrative harm 
• Explore how administrative harm should receive the same scrutiny as patient harm

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode explores strategies to address the risks related to artificial intelligence (AI) use for patients and healthcare professionals.  

During this episode you will: 

• Hear expert recommendations regarding the need for ethical decision making surrounding AI use
• Learn about the rigorous development of AI that is used for new medications and treatments
• Discover safeguards that should be in place when using AI
• Explore variables related to consent for AI use and hear rationale for organizational policy to direct AI use and disclosure of use

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

In this episode, we are going to discuss the positive effects that AI can have on our patients, providers, emerging providers, and future generations.  

During this episode you will: 

• Learn how AI can benefit underserved healthcare populations 
• Listen to a conversation about how AI’s predictive analytics can improve treatment personalization 
• Hear how AI is helping reduce HCP workload by assisting with patient education 
• Learn how AI can help patient-centered decision making with decision support tools 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber