This podcast episode explores ways to address and potentially reduce what has come to be known as “administrative harm,” or decisions made by administrators and leaders that ultimately lead to difficult working conditions for healthcare providers and possibly clinical harm to patients.  

During this episode, you will explore: 

• How taking time to analyze and identify the appropriate person to perform a task is a method to reduce administrative harm
• How patient stories may lead to modifications in administrative decisions, making them potentially less harmful
• The need to gather and analyze data surrounding administrative decisions to gain information to predict and mitigate harm
• The importance of including frontline clinicians when administrative decisions are being considered to ensure their perspective is considered   

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode examines the impact of upstream administrative decisions and assigned administrative burdens on healthcare providers.   

During this episode you will: 

• Hear how administrative burden is worsening burnout, moral injury, and turnover of healthcare professionals
• Learn how administrative decisions generate an additive effect that contributes to decreases in care quality for patients
• Understand the rationale behind the need to measure administrative harm quantity and the subsequent downstream effects
• Explore the need to communicate in real-time about administrative decisions and tasks to better understand the implications to both clinicians and patients  

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.   

During this episode you will: 

• Learn how administrative harm increases the cost of healthcare in the US, which is already exceptionally high
• Hear how administrative harm causes patients to experience care that is unsafe and error prone
• Understand the onus to report administrative harms in the same manner as patient safety events via organizational reporting channels
• Explore the need for a closed-loop process to analyze downstream consequences of administrative harms 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.   

During this episode you will: 

• Learn what constitutes administrative harm 
• Hear real-life examples of the impacts of administrative harm 
• Understand what factors contribute to administrative harm 
• Explore how administrative harm should receive the same scrutiny as patient harm

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

This episode explores strategies to address the risks related to artificial intelligence (AI) use for patients and healthcare professionals.  

During this episode you will: 

• Hear expert recommendations regarding the need for ethical decision making surrounding AI use
• Learn about the rigorous development of AI that is used for new medications and treatments
• Discover safeguards that should be in place when using AI
• Explore variables related to consent for AI use and hear rationale for organizational policy to direct AI use and disclosure of use

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

In this episode, we are going to discuss the positive effects that AI can have on our patients, providers, emerging providers, and future generations.  

During this episode you will: 

• Learn how AI can benefit underserved healthcare populations 
• Listen to a conversation about how AI’s predictive analytics can improve treatment personalization 
• Hear how AI is helping reduce HCP workload by assisting with patient education 
• Learn how AI can help patient-centered decision making with decision support tools 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This podcast explores how to recognize risks present when using AI in healthcare settings. 

During this episode you will: 

• Hear how AI can “hallucinate” (or make up) information  
• Listen to a discussion about the potential for medical misinformation from AI 
• Learn the importance of countering patients who may have been misled by AI misinformation 
• Hear how some AI data sets may exacerbate care disparities for underserved populations 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This podcast explores the proliferation of artificial intelligence (AI) use in healthcare. 

During this episode you will: 

• Hear how AI has rapidly evolved for use in healthcare and how it is currently being used in healthcare 
• Understand the different types of AI that are used in healthcare in a broad sense 
• Hear the importance of reliable data sets for AI “learning” 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.

In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.

During this episode you will: 

• Explore the dynamics of family involvement when caring for youth with mental health challenges in outpatient care areas 
• Learn about trust-building methods when caring for youth with mental health challenges 
• Hear about the importance of using a trauma-informed approach in therapeutic success for youth with mental health challenges 
• Learn about protective factors for youth with mental health challenges, including access to care, positive peer relationships, positive adult relationships, safe environment, and interpersonal connectedness

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.

In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.

During this episode you will: 

• Hear how major health inequities exist for pediatric patients with mental health issues trying to access appropriate care 
• Understand that pediatric visits to the ED for mental health issues are often repeat visits for the same complaint
• Listen to the concerning statistic that adolescents who come to the ED with substance use issues or self-harming behaviors have higher rates of death in the subsequent decade 

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber