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Recognize, Reward, & Reinforce: Adding Love, Empathy, and Compassion in Healthcare: Interview With Dr. Gene Scioscia & Barb Bobula, Allegheny Health Network
Operationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.
In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in healthcare helps with everything from burnout to resilience, and improved patient experience.
Some of the highlights are the importance of:
- Making connections with people
Check out the interview to hear the full conversation.
Learn more about AHN:
https://www.ahn.org
Topical time codes:
1:08 - (Barb) Operationalizing Love
4:13 - (Gene) Love is the ultimate expression of empathy and compassion
6:07 - (Gene) Relationship-Centered Communication
8:07 - (Gene) Increase in "Rate the Provider" scores
9:22 - (Barb) What love looks like
11:41 - (Gene) Recognize, Reward, Reinforce
14:24 - (Gene) How to reward people
16:55 - (Barb) Love creates the tension needed for change
19:42 - (Gene) It's more than a metric - it's what defines you
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
View all episodes
By Speaking Of ShowOperationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.
In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in healthcare helps with everything from burnout to resilience, and improved patient experience.
Some of the highlights are the importance of:
- Making connections with people
Check out the interview to hear the full conversation.
Learn more about AHN:
https://www.ahn.org
Topical time codes:
1:08 - (Barb) Operationalizing Love
4:13 - (Gene) Love is the ultimate expression of empathy and compassion
6:07 - (Gene) Relationship-Centered Communication
8:07 - (Gene) Increase in "Rate the Provider" scores
9:22 - (Barb) What love looks like
11:41 - (Gene) Recognize, Reward, Reinforce
14:24 - (Gene) How to reward people
16:55 - (Barb) Love creates the tension needed for change
19:42 - (Gene) It's more than a metric - it's what defines you
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.