This episode shines a spotlight on the often unsung heroes of the practice — office managers. We sit down with Heather Colicchio, Founder & President of the American Association of Dental Office Management (AADOM), to explore the crucial role office managers play in keeping the workplace running smoothly, as well as the positive impact of awards and recognition in staff retention and development. We also discuss how elevating the workplace experience for office managers impacts the entire team, and your business bottom line.