Matt Ness, a technical writer at Splunk and a co-organizer for WTD San Francisco, recently gave a presentation to the STC Silicon Valley chapter called Let's Tell a Story: Scenario-Based Documentation. In this presentation, Matt talks about ways to integrate storytelling techniques into documentation, drawing upon his experience as a Dungeons and Dragons player and his player experience from other video game or fantasy worlds. To help users on their journeys and quests, you need a narrative to guide them and a manual to help them overcome obstacles. Video, slides, and audio from the presentation are included in this post....