Virginia Heyburn is back with another episode of Fintech Unleashed. On today’s episode, Virginia is joined by Joe Dugan, Strategic Advisor at Engage fi. Together, they explore the importance of operational efficiency, the challenges faced by banks and credit unions, and how channel optimization can enhance the member/customer experience and lead to significant cost savings.  They also discuss the need for a customer-centric approach and practical steps financial institutions can take to improve service delivery.

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