In this interview with Val, we discuss:

• The metrics you should know when it comes to your email marketing
• The benefits of using consultants to scale your SaaS business
• The importance of asking ‘why’ a lot when it comes to understanding your data
• The role of building brand affinity to reduce customer churn
• How to build strong connections with your customers through your onboarding flow
• Adding a personalized touch to your onboarding to make your customers feel cared about

You can find Val at:

fixmychurn.com

@lovevalgeisler