After a conflict has ended, we can benefit from some healthy reflection on it. We can learn from mistakes and also reinforce actions and words that were helpful. In this episode, I reflect on a recent encounter with a customer service rep, by phone. Some things went well – and I have room for improvement!

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/