Evolving the Conversation: conversation is communication. And communication is essential to handling conflict well: keeping the good kind collaborative and creative and addressing the bad kind before it gets ugly.

One research-based presentation I attended was about understanding the very different perspectives that individuals in a family business may have in a nearly identical situation. And, how those individual perspectives will likely evolve through the passage of time and life events. Accepting, even welcoming, that change requires keeping the conversation going in the family enterprise. Not forcing permanent decisions, such as in or out of the business, early in adult life. 

Another presentation I attended with a strong research basis involved trust.  How does a family enterprise inspire trust? In its employees, customers, the general public. The big takeaway was that the world keeps changing and family firms who fail to change do so at their peril.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.