Refreshing Retail

The possibilities are endless with modern innovations such as mechanization, customer insights and artificial intelligence (AI). In this episode you will experience how technology enhances our shopping experience. What is the added value for customers? And how can AI be used to do something good for the world in terms of sustainability? In this episode we’ll talk about Ahold Delhaize's omnichannel customer experience strategy, and of course, the ethical side of these innovations.   

Guest: Aimee van Wynsberghe, awarded with the prestigious Alexander von Humboldt Professorship of Applied Ethics of Artificial Intelligence at the University of Bonn 
Co-host: Wouter Kolk, CEO Ahold Delhaize Europe and Indonesia 
 
Host: Emmelie Zipson 

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This time it will be an all-female episode where we dive deep into topics surrounding leadership, mental well-being, diversity, equity and inclusion. Essential topics for Ahold Delhaize to prioritize and keep top of mind. Host Emmelie Zipson and co-host Natalia Wallenberg, Chief Human Resources Officer of Ahold Delhaize, talk to Margaret Versteden – van Duijn, Brand President of bol.com about these topics. 

Guest: Margaret Versteden – van Duijn, Brand President of bol.com
Co-host: Natalia Wallenberg, CHRO of Ahold Delhaize

Host: Emmelie Zipson

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How do you prepare for situations that you can’t always control? And what qualities do you need to help stay in control? 

As crisis situations call for leadership, host Emmelie Zipson and co-host Frans Muller, talk to Jessica Fischer about her exceptional leadership skills when her store was hit by Hurricane Ida.

Guest: Jessica Fischer, Store Manager of The GIANT Company's Riverwalk store
Co-host: Frans Muller, President & CEO Ahold Delhaize

Host: Emmelie Zipson

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Mede mogelijk gemaakt door: Ahold Delhaize

Unilever and Ahold Delhaize are partners, but also frenemies, as you can hear in this episode. Both companies have ambitions to offer more healthy and sustainable products.

How are they going to achieve these? What are their main challenges? And how do they work together with industry partners? These and more questions will be discussed in this episode about the future of food.

Guest: Hanneke Faber, President Global Foods & Refreshment at Unilever

Host: Emmelie Zipson

Co-host: Wouter Kolk, CEO Ahold Delhaize Europe & Indonesia

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Mede mogelijk gemaakt door: Ahold Delhaize

Sustainability is at the top of the agenda in the food and retail industry. What actions should the industry take?

Should companies play an active role in changing customer behavior? And does the industry need stricter government regulations?

Guest: Daniella Vega Global SVP Health & Sustainability at Ahold Delhaize.

Host: Emmelie Zipson

Co-host: Frans Muller, President & CEO Ahold Delhaize

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Mede mogelijk gemaakt door: Ahold Delhaize

In this special episode it is all about leadership, personal ambitions and building diverse teams. You will hear the extraordinary story of Food Lion store manager Ahmed Awadalla.

Ahold Delhaize CEO Frans Muller will talk about his earlier days and shares some of his management insights.

Guest: Ahmed Awadalla, store manager at Food Lion and Ahold Delhaizes Store Manager of the year 2019.

Host: Emmelie Zipson

Co-host: Frans Muller, President & CEO Ahold Delhaize

See omnystudio.com/listener for privacy information.