As many of the world's companies are forced to embrace remote working, new challenges are being met in terms of building trust and developing partnerships virtually. When the task is implementing complex regulatory technology solutions, the problems of no face-to-face contact mean managing expectations and making decisions are all the more difficult.

But for many financial services firms, this is the reality. So this podcast discusses some of the ways to overcome these problems, using both automation and people skills. FStech editor Peter Walker spoke with Henry Balani, head of delivery for customer success and support at Encompass Corporation, to find out more.