Regulated Digital

What if your customers were unknowingly caught in a criminal network -  all for doing a friend a favour?

Stephen Dalton, Director of Intelligence at Cifas, joins us to unpack one of the most hidden and dangerous fraud threats facing consumers and businesses today: money muling.

We explore how criminals exploit individuals to launder stolen funds, and how regulated organisations can protect customers before they're caught in the crossfire.

From romance scams to fake jobs, money mules are being recruited in increasingly deceptive ways.

Stephen shares new data and expert advice to help financial firms, advisers, and regulated businesses educate, detect, and prevent the spread of this fast-growing risk.

Learn more on our website.

Are your secure emails creating more friction than protection?

Harry Holland is the lead Product Manager at Beyond Encryption.

In this bonus episode, he explains how we've made it easier than ever for regulated companies and their clients to adopt secure email, balancing security and compliance with ease-of-use to exchange information.

Learn more.

We dive deep with Ben Perkins, Director of Partnerships & Services at Plain Numbers, to uncover why so many regulated businesses struggle to meet customer understanding requirements - and what they can do about it.

Plain Numbers helps organisations unlock better ways to communicate numbers – making complex information clearer, fairer, and more effective.

Through an established framework combined with real-world support, they help organisations make numbers work for people, not against them, and supercharge customer understanding.

And it’s not just theory - research shows it works.

Learn more on our website.

We spoke with Chantal Constable, Head of Financial Services and Insurance at NCC Group, about the most common cybersecurity myths, mistakes, and must-dos for regulated firms.

With more than a decade in financial tech and cybersecurity, Chantal has a front-row seat to the day-to-day challenges of keeping sensitive client communications secure.

In this episode of the podcast, we look at how businesses can reduce cyber risk without adding frustrating layers of friction for employees and customers.

Learn more on our website.

We spoke with Sean O’Meara, founder of Essential Content, about crisis communication in regulated sectors and how businesses can protect both their reputations and their customers’ trust.

Sean has advised major organisations across banking, finance, insurance, and healthcare on how to plan for and respond to critical failures – both operational and cultural.

He’s also co-authored a renowned book on corporate apologies and is an experienced speaker on the importance of saying the right thing at the right time.

Learn more on our website.

We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.

Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.

She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.

We spoke to Morgan (Mogsy) Long, Programme Manager and Talent Lead at the Defence Digital Foundry – a government initiative designed to accelerate digital transformation across the armed forces.

While we often look at how regulated businesses reach customers, here, we explore how the armed forces engage with recruits, service personnel, veterans, and family members.

We also discover how Morgan's team balances security and compliance to drive change at pace in the technology supporting the armed forces across multiple problem sets.

Learn more on our website.

We caught up with Richard Logan, Principal Digital Strategist at MMT Digital, to find out how regulated organisations can unify their customer communications, maintain compliance, and deliver real value.

MMT Digital has worked on global digital transformation programmes for well-known names like Vodafone, NFU Mutual, Schroders, TransLink, and Newcastle Building Society.

Learn more on our website.

We spoke with Philip Courtney, founder of Humans and Money, to find out why people often fail to take the right actions with money—and how businesses can help.

Phil specialises in investor psychology, having worked in the financial sector before launching the consultancy.He’s just completed a PhD on people’s attitudes to money and, in his words, he’s a bit of a “nerd” when it comes to financial decisions.

Learn more on our website.

We spoke with Beyond Encryption Founder & CEO Paul Holland about the challenges of securing digital communications and how businesses can safeguard sensitive customer data amid an evolving threat landscape. With cyber attacks accelerating at an unprecedented rate—targeting everything from global enterprises to critical hospital infrastructure—companies need to ask themselves: Are they doing enough to protect their outbound customer communications?Learn more on our website.