In this bonus episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues the conversation with Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager of Tyler Technologies’ Arkansas unit. Building on the previous episode’s discussion of digital transformation, this follow-up explores strategies for interagency collaboration, innovations in data sharing, and test cases for applying artificial intelligence to licensing and inspection processes. The conversation also features practical advice for new regulatory leaders and a shared vision of a paperless, efficient future. With Arkansas setting an example in digital modernization, the conversation offers both inspiration and practical insights for jurisdictions seeking to evolve their regulatory systems.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_bonus_episode_Tyler_digital2_072225_transcript.pdf

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes, enhance public engagement, and modernize professional licensure frameworks. Topics include digital transformation across multiple licensing entities, balancing accessibility for different generations of users, measurable gains in efficiency and cost savings, and how flexible digital platforms support both consumer protection and economic mobility. This episode offers a close-up look at how smart regulatory technology can drive meaningful change for agencies, licensees, and the broader public.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode91_Tyler_digital_070825_transcript.pdf

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues CLEAR’s “Telling Our Story” series with a conversation about the power of connection, community, and global engagement. CLEAR board members Kym Ayscough, Jennifer Garrett, and Michael Carpenter reflect on their personal journeys with CLEAR—from first encounters to board service—and the value they’ve gained through international perspectives, peer networks, and shared learning around regulatory challenges and opportunities. They discuss how CLEAR fosters regulatory excellence, supports professional development at every career stage, and builds a welcoming space for collaboration and mentorship across borders and professions. Their stories highlight how CLEAR is more than an organization—it’s a global regulatory network.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode90_CLEAR_Global_Network_Story_061025_transcript.pdf

How can regulators ensure ethical practice when technologies—and their risks—are constantly evolving? Researchers Dr. Tracey Adams and Dr. Kate Leslie discuss the intersection of professional ethics and technological innovation with host Line Dempsey. From the ambiguities of artificial intelligence to the pressure of rapid implementation, the discussion highlights how regulators are addressing practitioner uncertainty; the limits of regulatory reach; and why proactive guidance encouraging reflective, risk-aware practice is more important than ever.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode89_ethical_tech_051325_transcript.pdf

In this episode of Regulation Matters: a CLEAR conversation, Line Dempsey chats with experts in regulatory administration to highlight some of the key skills needed to effectively provide staff support to regulatory boards and councils. Sara Chambers, Lise Betteridge, and Priya Bhatia discuss the difference between the role of the regulator and the role of the professional association, the distinction between staff’s responsibility for operations and the board’s responsibility for policy, development of a strategic mindset, the importance of transparency in decision-making, the collaborative leadership model, effective communication and presentation skills, and the unique aspects and challenges of staffing a regulatory board.

These themes and learnings are part of CLEAR’s “Skills for the Regulatory Administrator – Staffing a Board” program. Visit CLEAR’s website for more information about the course and to register for the June offering.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode88_Skills_Administrator_040825_transcript.pdf

During CLEAR’s recent midyear business meetings, we conducted an environmental scan and asked our committee members about the top trends or issues they’re seeing in professional regulation or in their jurisdictions. Committee members often comment that these environmental scans are the most valuable part of CLEAR’s committee meetings.  In this episode of Regulation Matters: a CLEAR conversation, we highlight some of the issues and trends mentioned during these environmental scans in order to share this benefit more widely, connecting more members with the committees’ activities and discussions.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode87_Environmental_Scan_031125_transcript.pdf

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Brian Tobias, Director of the Colorado Office of Policy, Research and Regulatory Reform, and Katie O'Donnell, Director of Communications and Public Engagement for the Colorado Department of Regulatory Agencies. They explore Colorado’s sunrise review process through the case study of funeral service professionals and discuss how the state navigated media scrutiny following tragic events in Penrose, Colorado. The conversation highlights best practices for evaluating the need for professional regulation, responding to media coverage, engaging stakeholders to maintain public trust, and educating licensees and the public about regulatory changes.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode86_Sunrise_Media_021125_transcript.pdf

How do we balance freedom of expression, professional responsibilities, and the role of the regulator? Scott McLeod shares the College of Physicians and Surgeons of Alberta's perspective. With media coverage and recently proposed legislation focused on freedom of expression of regulated professionals, the CPSA sought to clarify the college's intent and the need to strike the right balance of allowing physicians the freedom to express their opinions while upholding their responsibilities as a professional to protect the public. Scott talks about the challenge to the practitioner of differentiating professional and personal identities, the college's responsibility to determine when professionals' public statements may affect patient care and safety, the complications brought about by social media, and the importance of remaining open to diverse opinions and respectful open discourse.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode85_Freedom_Expression_Regulator_011425_transcript.pdf

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and initiatives they were nominated for. In this part 2 episode, hear from Sharon Oliver, recipient of the Regulatory Excellence Individual Award, and John Pugsley, recipient of the CLEAR Service Award for Lifetime Achievement. Listen to their insights from experience as they pursue regulatory excellence. 

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode84_CLEAR_Awards2_121024_transcript.pdf

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and cases they were nominated for. In this part 1 episode, hear from MDR Strategy Group, recipient of the Regulatory Excellence Team Award, and the Investigations Bureau with the New Hampshire Office of Professional Licensure and Certification, recipient of the Investigative Excellence Team Award. Listen to their insights from experience, and tune in next month for part 2 with two more award recipients. 

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode83_CLEAR_Awards1_111224_transcript.pdf