With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engagement with associations and challenged event organizers to make virtual events more personal.

Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how anchoring strategy and transformation with the customer perspective can accelerate growth, foster adaptability and differentiate firms from the competition.

Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunities facing financial services firms and other industries in the Canadian market, and discuss how these compare to trends observed in the U.S.

In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for EmblemHealth; Bob Gold, Founder and Chief Behavioral Technologist at GoMo Health; Dr. Nelson Le, Associate VP of Product Strategy, Digital Health, and Analytics at Humana; and Phil Micali, Vice President of Innovation at Medical Mutual.

Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions faster and at scale in this Reimagining Communications episode, “Innovation Labs: Unknowns to Opportunities.”

Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions faster and at scale in this Reimagining Communications episode, “Innovation Labs: Unknowns to Opportunities.”

David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebody, the slant of the conversation goes much differently,” explains David. “We recognize them as a person, as a human, as somebody who's just trying to do the best that they can. And all those little nuances are what make video so powerful.”

Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communications Trends Insights survey results, as well as helping brands solution for their communication and CX platforms by focusing on the end-to-end customer journey.

Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of technology and a customer-first mentality in this Reimagining Communications episode, “Reserving the Right to Change.”

Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and content.” In this episode, Rob shares how focusing on the experience is helping companies achieve their revenue and cost-savings goals; ideas for rethinking communications with next-gen technology; and ways to address changing regulations with innovation to elevate the experience.