Russell Sherman’s three-part career – starting at news station New York 1, working at Bear Stearns during the financial crisis, and now thriving as a partner at Prosek Partners – created a foundation and knack for gaining customer mindshare, managing issues and crises, and winning third-party validation. Russell shares his story, including his dynamic career experience and life lessons, with Matt Swain.

Grab the attention of customers; make it intuitive; retain brand integrity; meet regulatory requirements… a communication designer’s checklist runs long these days. Bryan Wachs draws upon his prior design experience at leading financial firms to now help Broadridge clients transform their communications.

Chris Nicholson, CEO of mPulse Mobile, a company providing conversational AI solutions for the healthcare industry, shares how consumers are embracing the convenience and ease of digital healthcare communications. From AI-enabled responses to the use of a “thumbs-up emoji” to confirm an appointment, digital is making the industry smarter and people healthier.

Drawing upon their years of hands-on communications consulting expertise, Matt Swain and Lisa Meath share an outside-in look at how companies can optimize their transactional and marketing communications to reduce internal costs, streamline resources and improve the overall customer experience.

Matt Swain moderated the Xplor19 panel discussion, “Customer Experience: A Moving Target” in May with Hailey Wilson from Illumina and Antoine DuPont from Katapult Marketing. In this interactive discussion, the three customer experience and communication experts offer their insights – from a changing marketing landscape to quantifying CX.

Kaspar Roos, founder and CEO of Aspire Customer Communications, a boutique consulting firm specializing in the customer communications management (CCM) and digital customer experience industries, answers “The Big Communications Question.”

Chunka Mui reflects on how his measurements of success have taken on a global scope, how we can learn from the failures of others, and how innovative achievement often requires getting out of our own way in the podcast, “Succeed to Create a Better World.”

In the 15th episode of Matt Swain’s “Reimagining Communications” podcast, Pat McGrew, Senior Director of Production Software and Services at Keypoint Intelligence–InfoTrends, shares her ideas for improving communications – from tactical workflows to future strategies.

You may know people with the title of “Customer Experience Specialist” and “Customer Communications Specialist”, but what about “Customer Experience Communication Specialist”? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies.

The worlds of B2B and B2C are colliding – and the ripple effect is impacting the customer journey, the buyers’ mindset, and customer engagement strategies. Joanne Gore, seasoned B2B marketer and Founder of Joanne Gore Communications, shares how your company can navigate this new territory in Matt Swain’s latest Reimagining Communications podcast, “Where the Worlds of B2B and B2C Collide.”