In this episode of Members First Mindset, hosts Dan Daggett and Melanie Munsey welcome Adam Lee, Head of Innovation at NACUSO and Ronaldo Hardy, Former President, NACUSO to discuss the future of credit unions, the ever-growing fintech landscape, and how NACUSO's "Reimagine" approach is setting the stage for 2025 and beyond. From embracing rapid change to supporting diverse leadership, you'll learn how NACUSO is uniting credit unions, CUSOs, and other industry partners to ensure the movement thrives for decades to come. They also share personal credit union stories that highlight the very real, human impact of putting members first.

Points of interest

• (00:00) Welcome to Members First Mindset

• (02:07) The Elephant in the Room: Why Credit Unions Struggle

• (06:35) Leadership & Mindset Shifts

• (08:55) Reimagine 2025: NACUSO's Strategic Growth Conference

• (11:12) Fun, Creativity, and the "Walls-Down Ecosystem"

• (13:25) Collaboration: NACUSO, Reseda, and CUS

• (16:15) NACUSO Business Services

• (21:40) Personal Stories & Member Impact

• (30:10) Parting Thoughts

• (32:00) Wrap-Up

Disclaimer: This episode featuring Ronaldo Hardy was recorded prior to his departure from NACUSO. We have decided to air this episode in it's entirety as we believe his insights and perspectives remain highly valuable to our audience and the credit union movement.

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