Host Dan Daggett, Chief Strategy Officer of Credit Unions First, is joined by guest co-host Emily Jorgensen, Manager of Training and Development at Credit Unions First, for a conversation with two leaders driving innovation in the credit union space:

• Ben Maxim, Chief Technology Officer at MSU Federal Credit Union and Chief Operating Officer of Reseda Group
• Jonathan Taylor, Executive Vice President of Partnerships at Members Mobile and founding partner of FI SAFE

They explore how Members Mobile started as a way to help domestic violence survivors regain financial control and has grown into a credit union-owned mobile network. Ben shares why Reseda Group invested in the project, seeing it as a new delivery channel for financial services. Together, the group discusses how bundling mobile service with checking accounts and loans can deepen member engagement and improve financial inclusion.

Learn more at: membersmobile.com resedagroup.com creditunionsfirst.org

In this episode of Members First Mindset, hosts Dan Daggett and Melanie Munsey welcome Adam Lee, Head of Innovation at NACUSO and Ronaldo Hardy, Former President, NACUSO to discuss the future of credit unions, the ever-growing fintech landscape, and how NACUSO’s “Reimagine” approach is setting the stage for 2025 and beyond. From embracing rapid change to supporting diverse leadership, you’ll learn how NACUSO is uniting credit unions, CUSOs, and other industry partners to ensure the movement thrives for decades to come. They also share personal credit union stories that highlight the very real, human impact of putting members first.

• (00:00) Welcome to Members First Mindset

• (02:07) The Elephant in the Room: Why Credit Unions Struggle

• (06:35) Leadership & Mindset Shifts

• (08:55) Reimagine 2025: NACUSO’s Strategic Growth Conference

• (11:12) Fun, Creativity, and the “Walls-Down Ecosystem”

• (13:25) Collaboration: NACUSO, Reseda, and CUS

• (16:15) NACUSO Business Services

• (21:40) Personal Stories & Member Impact

• (30:10) Parting Thoughts

• (32:00) Wrap-Up

Disclaimer: This episode featuring Ronaldo Hardy was recorded prior to his departure from NACUSO. We have decided to air this episode in it's entirety as we believe his insights and perspectives remain highly valuable to our audience and the credit union movement.

If your credit union is ready to enhance member experience and streamline operations, consider exploring the benefits of Blanket LSI for your collateral protection program. Connect with us to learn how Credit Unions First can help you “Earn more, keep more, and serve better."

In this follow-up episode of Member’s First Mindset, host Dan Daggett, Chief Strategy Officer, Credit Unions First and guest co-host Jon Jorgenson, Co-Founder, Credit Unions First continue the discussion from "Is Your Collateral Protection Program Hurting Your Members?"

Joined again by AMOCO Federal Credit Union's CFO, Jeremy Silva and COO, Ashley Carner, they explore how transitioning from force-placed CPI to Blanket Lender’s Single Interest (LSI) insurance has brought meaningful improvements to member experience, operational ease, and financial outcomes.

Dan, Jon, Jeremy, and Ashley share updates on their journey over the past 18 months, focusing on how this innovative program empowers credit unions to “Earn more, keep more, and serve better.”

Points of interest

• 00:00 Introduction and Recap of Previous Episode
• 00:21 Meet the Hosts and Guests
• 01:08 Jon’s Path from Force-Placed Insurance to LSI
• 03:21 Discovering Blanket LSI: A Solution with Impact
• 04:30 Building Transparency with the Navigator Platform
• 05:38 AMOCO’s Transition Journey with Blanket LSI
• 08:58 Improved Member Experience and Operational Ease
• 09:49 Financial Impact on Repossession and Loan Performance
• 10:54 Insights Gained: Reduced Delinquencies and New Efficiencies
• 13:45 Net Benefit Calculations: Measuring the Financial Impact
• 14:34 Real-Time Premium Adjustments and Loss Ratio Control
• 15:51 Reflections on Success and the Road Ahead
• 18:00 Final Thoughts 

If your credit union is ready to enhance member experience and streamline operations, consider exploring the benefits of Blanket LSI for your collateral protection program. Connect with us to learn how Credit Unions First can help you “Earn more, keep more, and serve better."

Join Dan and Mel as they talk about business ethics with industry leader Mike Kelly, President and CEO of TeamOnUp.

In this episode, you'll learn about:

• The challenges credit unions face in making decisions that are both legal and ethical.
• The complexities of long-term contracts
• The importance of keeping members at the forefront of decision-making. 

This discussion spans personal experiences, mission management, and the critical balance between profitability and ethical stewardship. We hope you enjoy. 

In this episode Dan and Mel are joined by Jennifer Audette, CEO of Polam Federal Credit Union, and Stephanie Smith, Executive Director of America's Credit Union Museum to discuss the rich history and unwavering passion of the credit union movement, emphasizing the 'people helping people' mantra. Filled with heartfelt anecdotes and reflections, this episode highlights how credit unions make a lasting difference in their communities

Join Dan and Mel in the second installment of our series on the NCUA’s 2024 Supervisory Priorities, featuring special guest Tyler Gray from Lenders Compliance Technology. In this episode, we delve deep into the world of consumer compliance within credit unions, and hit on:

• Rhe challenges surrounding GAP insurance
• State versus federal regulatory expectations
• Potential repercussions of non-compliance on a credit union's reputation and financial stability
• And much more

Don't miss out on this enlightening discussion. Tune in now to gain valuable insights into the credit union industry!

• Staffing efficiency
• Leveraging data for risk management
• Tailoring member service to navigate current economic challenges.

Join Dan and Mel as they dive into a profound discussion on the future of credit unions with guest Denise Wymore, marketing manager for small credit unions, at Zest.AI. In this episode you can expect to learn more about:

• The reasons behind the declining number of credit unions
• The challenges faced when trying to start a credit union
• Solutions to breathe new life and diversity into our industry

The trio discuss the power of cooperation and innovation in face of adversity and tell their personal stories underlying the critical importance of credit unions - from a member’s dire need to history of why credit unions were founded in the first place. Listen now! 

Join Dan and Mel as they talk about the benefits of Blanket LSI over Force-Placed CPI and interview Ashley and Jeremy of AMOCO to talk about their experience switching from Force-Placed to LSI.