In this episode of The Deployment Dudes, I sit down with Chad Maddox, CEO of Kinetix, to dive deep into FieldFlex, Kinetix's innovative staff augmentation solution for IT field services. Chad explains how FieldFlex streamlines field service coordination by providing dedicated resources, like technical coordinators and CAD operators, to enhance efficiency without the inflated costs associated with traditional models. We discuss the differences between FieldFlex and conventional BPO services, emphasizing the integration with customer operations and the importance of maintaining control over processes. Join us as we explore the benefits of FieldFlex, including cost reduction, scalability, and the agility to adapt to customer needs, all while ensuring high-quality outcomes.