Scott and Phil reflect on a transformative year for Kinettix, unpacking the evolution from a scrappy startup to a scalable field services leader. They dive into lessons from 2025 navigating supply chain challenges, economic uncertainty, and tough mid-year decisions while exploring how AI, dispatch innovation, and disciplined growth strategies are shaping the future. With insights on customer fit, technology investments, and the expanding role of field services, this episode sets the stage for an exciting 2026

Scott and Phil sit down with Rich Humphrey, Director of Revenue Operations at Kinettix, to explore how RevOps is transforming service delivery. Rich shares his journey from ministry to operations and explains how aligning marketing, sales, and delivery drives efficiency and consistency for customers. The conversation dives into AI’s role as a force multiplier, enabling smarter dispatch, streamlined workflows, and cost savings without sacrificing quality. Learn how Kinettix is scaling global services through innovation, operational excellence, and a relentless focus on customer experience

Scott and Phil sit down with Bob Supinger, VP of Operations at Kinettix, to explore the strategic buildout of Kinettix’s global service operation centers. Bob shares how the company scaled its 24/7 support model through direct investment in the Philippines, enabling consistent after-hours coordination for retail and restaurant clients. They discuss the importance of culture, continuity, and human-centered service in offshore operations, and how Kinettix’s approach centered on ownership, responsiveness, and relationship-building delivers reliable outcomes in field services.

Scott, Phil, and Jamie sit down with Jaimie from Vectaris to unpack the real value of productization and why scaling without structure can stall growth. Drawing from hands-on experience and proven frameworks, they explore how turning services into products unlocks consistency, efficiency, and long-term scalability—without losing the human touch.

Scott and Phil talk to Clay and unpack the real value behind their newly launched tech app and how it’s reshaping field service operations. From streamlining communication to automating deliverables and integrating AI, they explore why this tool is more than just another app it’s a strategic solution to long-standing deployment challenges. Drawing from real-world escalations and lessons learned, they reveal how the app is driving efficiency, reducing friction, and setting the stage for scalable success.

In this episode of The Deployment Dudes, I, Scott Hutter, team up with Phil Fannon to delve into the critical role of pilot phases in project success. We explore how a well-executed pilot burn-in phase can significantly mitigate risks and prevent project failures. Through engaging discussions and real-world examples, we highlight the importance of understanding project nuances, the necessity of flushing out potential issues, and the value of a controlled environment for testing. We also share insights on managing client expectations and the complexities involved in large-scale deployments. Join us as we uncover why treating a pilot as a learning opportunity is essential for smooth production and successful project outcomes.

In this episode of The Deployment Dudes, I dive deep into the world of dispatch services, a cornerstone of my career. Joined by my colleague Phil Fannon, we explore the essential role dispatch plays in resolving on-site technical issues for businesses ranging from restaurants to retail. We discuss the complexities of managing dispatch globally, the importance of rapid response times, and how our pricing reflects the value of minimizing downtime for our clients. With real-world examples and insights into our operational strategies, we highlight why effective dispatch can be a game-changer for IT service delivery. Tune in for a candid conversation about how we make the seemingly chaotic world of on-site support both reliable and efficient.

In this episode of The Deployment Dudes, I, Scott Hutter, along with my co-host Phil Fannon, dive deep into the world of dispatch services—a crucial aspect of IT field management that ensures operational efficiency. We discuss what dispatch entails, its pricing structure, and why it's vital for businesses facing unexpected technical issues. From the complexities of coordinating technicians across various locations to the importance of real-time communication, we explore how our dispatch services function like an insurance policy, providing immediate support when you need it most. If you're looking to understand the value behind dispatch services and how they can minimize downtime, this episode is for you. Join us for an engaging conversation that sheds light on the intricacies of dispatch and its role in keeping your business running smoothly.

Scott and Phil welcome Ryan Rendall to discuss how field service organizations can thrive by focusing on outcomes over outputs. Drawing from his diverse background in retail, tech, and staffing, Ryan reveals how strategic discipline and relationship-building drive successful deployments. The conversation dives into global scalability, the nuances of client expectations, and why project leadership is the backbone of modern service excellence.

Scott, Phil, and guest Sean unpack the unpredictability of field services and how teams can stay agile. From locked rooms to shifting scopes, they share tips on documenting changes, setting expectations, and building client trust valuable insights for retail, QSR, and enterprise IT pros.