Scott and Phil welcome Ryan Rendall to discuss how field service organizations can thrive by focusing on outcomes over outputs. Drawing from his diverse background in retail, tech, and staffing, Ryan reveals how strategic discipline and relationship-building drive successful deployments. The conversation dives into global scalability, the nuances of client expectations, and why project leadership is the backbone of modern service excellence.

Scott, Phil, and guest Sean unpack the unpredictability of field services and how teams can stay agile. From locked rooms to shifting scopes, they share tips on documenting changes, setting expectations, and building client trust valuable insights for retail, QSR, and enterprise IT pros.

In this episode of The Deployment Dudes, I sit down with Chad Maddox, CEO of Kinetix, to dive deep into FieldFlex, Kinetix's innovative staff augmentation solution for IT field services. Chad explains how FieldFlex streamlines field service coordination by providing dedicated resources, like technical coordinators and CAD operators, to enhance efficiency without the inflated costs associated with traditional models. We discuss the differences between FieldFlex and conventional BPO services, emphasizing the integration with customer operations and the importance of maintaining control over processes. Join us as we explore the benefits of FieldFlex, including cost reduction, scalability, and the agility to adapt to customer needs, all while ensuring high-quality outcomes.

We explore how Kinettix is leveraging AI to automate critical field service operations from technician matching and RFP responses to real-time dispatch and content generation. Learn how intelligent automation is driving efficiency, consistency, and scalability across the organization, and what the future holds for fully autonomous service delivery.

Join us on The Deployment Dudes as we dive into the world of SOC 2 compliance with our special guest, Clay Martin, CTO of KINETIX. In this episode, we explore the significance of SOC 2, a gold standard for data security and confidentiality, and its impact on IT services. Clay shares KINETIX's journey to achieving SOC 2 compliance, detailing the challenges and strategies they employed, including the use of platforms like Vanta and hiring dedicated personnel. We discuss the differences between SOC 2 Type I and Type II, emphasizing the importance of operationalizing processes. Whether you're starting your SOC 2 journey or looking to refine your approach, this episode offers valuable insights and practical advice. Tune in to learn how to navigate this complex but essential certification process.

The Deployment Dudes welcome their first guest, CEO Chad Mattix, for a deep dive into how API integration is transforming the field services industry. From reducing swivel seating to increasing transparency and scalability, Chad shares insights on the future of service delivery and the tech investments driving it.

Scott and Phil explore the differences between 1099 subcontractors and W-2 employees in the context of large-scale IT field service deployments.

Scott and Phil dive into their experience at the 30th annual MURTEC show in Las Vegas. They share how innovative companies like PathSpot showcased cutting-edge technology that’s transforming restaurant operations. From allergy-friendly menu software to virtual reality kitchen training, the episode reveals fascinating tech advancements that are reshaping the dining experience.

The conversation also explores the show’s theme, “Experience Matters,” with insights into how casual dining is evolving to meet the demands of millennials and Gen Z, the biggest spenders in the space. Phil and Scott highlight inspiring stories like Red Lobster’s CEO reinventing customer service with a people-first approach and the often-overlooked but essential role of restaurant technology infrastructure.

A casual, conversational show about the week's most interesting digital trends. Come for the news, stay for the nerdy banter.