BDO's Legal Tech Talk Podcast

Reimagining Legal Tech: Continuous Improvement and AI


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With over a decade of experience in the legal industry, Rich has held various roles, including Director of E-Discovery and Information Governance at JC Penney and positions on the law firm and service provider sides. He specializes in legal operations, legal technology, e-discovery, and litigation support. Rich holds a degree in psychology from Georgetown University and brings a unique perspective to his work, drawing on his early career experience running a group home for troubled teens. His expertise spans process mapping, continuous improvement (Kaizen), and the transformative potential of generative AI in legal tech.

Guest LinkedIn

https://www.linkedin.com/in/richrobinson-toyota/

Key Takeaways

  • Rich Robinson emphasizes the importance of mapping processes and continuous improvement (Kaizen) to optimize outcomes both personally and professionally.
  • Rich discusses the transformative potential of generative AI in the legal industry and its future impact on legal processes.
  • Rich highlights the importance of active listening, empathy, and effective communication in leadership to engage and influence teams.
  • Rich talks about the shift to hybrid work models and the need to balance productivity with personal interaction to maintain strong team dynamics.
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BDO's Legal Tech Talk PodcastBy BDO USA

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