With over a decade of experience in the legal industry, Rich has held various roles, including Director of E-Discovery and Information Governance at JC Penney and positions on the law firm and service provider sides. He specializes in legal operations, legal technology, e-discovery, and litigation support. Rich holds a degree in psychology from Georgetown University and brings a unique perspective to his work, drawing on his early career experience running a group home for troubled teens. His expertise spans process mapping, continuous improvement (Kaizen), and the transformative potential of generative AI in legal tech.

Guest LinkedIn

https://www.linkedin.com/in/richrobinson-toyota/

Key Takeaways

• Rich Robinson emphasizes the importance of mapping processes and continuous improvement (Kaizen) to optimize outcomes both personally and professionally.
• Rich discusses the transformative potential of generative AI in the legal industry and its future impact on legal processes.
• Rich highlights the importance of active listening, empathy, and effective communication in leadership to engage and influence teams.
• Rich talks about the shift to hybrid work models and the need to balance productivity with personal interaction to maintain strong team dynamics.