Reinventing Professionals

Reinventing Professionals

By Ari KaplanBusinessEntrepreneurshipTechnology
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Reinventing Professionals episodes

  • ILTA and the Continuing Legal Process Outsourcing Revolution

    I spoke with Bob Gogel, the CEO of Integreon, a leading legal process outsourcing firm serving both global law firms and corporations. Prior to joining Integreon in 2011, he was the CEO of Enrich, an employee benefits consultancy, and has held positions on the executive boards of AXA Group and Siemens Business Services GmbH. We discussed why legal processing outsourcing has become so attractive to law firms and corporations, Integreon's new global delivery center in Austin, offshoring and onshoring preferences, and data security best practices. We also spoke about the 2015 ILTA conference, emerging trends in the legal profession, and where the practice of law is headed in the next few years.

    12 min
  • ILTA and Turbocharging Your CRM

    I spoke with Todd Miller, the CEO of gwabbit, a leading ERM and data optimization solution. Miller is also the founder of WebFeat, the former CEO of Knight Ridder’s SourceOne subsidiary, and the owner of four information technology patents. We discussed the genesis of gwabbit, the problem it solves in the marketplace, how firms in the AmLaw 100 and 200 are using it, and the company’s plans for the 2015 ILTA conference, among other topics.

    9 min
  • ILTA 2015 and the Rise of Training-as-a-Service
    I spoke with Jeffrey Roach, president of Encoretech, a learning & development organization delivering technology training to the legal and corporate communities. We discussed Encoretech’s Training-as-a-Service initiative (a finalist for ILTA’s Innovative Solution Provider of the Year award), innovative ways that law firms are providing technology training and gauging proficiency, the trajectory of the trend of issuing technology certifications and assessments to help law firms support their technical skills, and the company’s plans for the upcoming ILTA conference, among other topics.
    9 min
  • Making Reservations for the Preservation Conference
    I spoke with Chris Bright, the vice president of marketing for Zapproved, a provider of software used to help corporations manage litigation responses. The company is hosting its PREX15 conference on preservation excellence in September for in-house legal teams and we discussed the genesis of the event, what attendees can expect, its stellar line-up of speakers, and the latest trends affecting e-discovery and preservation, among other topics. (Use the prex200 discount code at registration and save $200.)
    10 min
  • Redefining Legal Operations in the Current Market
    I spoke with Jim Buckley, the Senior Practice Director at RGP Legal, a legal services consulting organization that provides advisory services to law firms and corporate legal departments. We discussed how organizations define legal operations, how it provides the greatest impact to those who want a greater level of transparency and accountability, why the role of a director of legal operations is becoming more prominent, and best practices for how companies are incorporating legal operations, among other topics.
    9 min
  • Reinventing the Summer Vacation

    I spoke with Diogo Fonseca e Silva and Cristóvão Silva, the Hotel Manager and Customer Experience Manager, respectively, for the Grand Real Villa Italia Hotel & Spa in Cascais, Portugal. We discussed the elements of a unique vacation, what people want in a resort, why one might want to choose Portugal, and how technology has changed the vacation experience, among other topics.

    7 min
  • Shifting Your Culture to Capture Cross-Selling Opportunities

    I spoke with David Freeman, the CEO of the David Freeman Consulting Group and founder of the Law Firm CultureShift® process. He is a best-selling author who has written four books on law firm leadership and business development, including his upcoming book - Creating a Cross-Serving Culture Shift: Mastering Cross-Selling for Lawyers and Leaders. We discussed how the economic realities of running a law firm are fueling interest in cross-selling, ways to shift your culture to support cross-selling opportunities, how to overcome key challenges, and how to get started. He shares a few of the 13 accelerators that can help firms thrive in the current market, including getting and acting on client feedback, as well as creating trusted relationships within the firm.

    10 min
  • The Size of the Mac-Based Law Firm Market May Surprise You
    I spoke with Tom Lambotte, the CEO of GlobalMacIT, which he notes is the only company in the world that specializes in providing IT support to Mac-based law firms. Tom is also the author of Hassle Free Mac IT Support for Law Firms. We discussed the genesis of GlobalMacIT, the growth in the Mac-based law firm market (which he estimated at about 4,500 members), why so many law firms using Macs in a profession that has historically been PC driven, the perceived challenges associated with switching, and the benefits of outsourcing IT support, among other topics.
    14 min
  • Best Practices for Addressing Key Client Challenges and Managing Growth
    I spoke with Keith Conley, the president of DTI Legal Solutions. He is a member of DTI’s executive team and leads the company’s discovery operations. He highlighted the key challenges that clients are facing in the current market, which include growing litigation portfolios, increasing data volumes, and general cost containment challenges.
    8 min

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The business of providing professional advice is changing. Today, anyone can go online and access a wealth of information about any topic, from legal and medical advice to financial planning and…