Reinventing Professionals

I spoke with Ari Mandel, the vice president of discovery services for Gulfstream Legal, a provider of eDiscovery, records retrieval, and court reporting services. We discussed why legal professionals should seek out e-discovery education, the value that legal professionals receive by looking to eDiscovery vendors for new programs, and the skills that legal professionals should develop to give themselves a competitive advantage in the current market.

I spoke with Kevin Gallagher, the general manager of payments at AbacusNext, a software provider for legal and accounting professionals. We discussed the benefits of using a law firm’s practice management platform to accept payments, how firms can control the costs associated with payment processing, ways that legal professionals are adapting to flexible pricing models beyond the billable hour, and how payment for legal services is evolving.

I spoke with Marsha Redmon, the founder of Marsha Redmon Communications, which helps lawyers and other professionals build their virtual presence and use thought leadership more effectively. We discussed the secret to standing out online, ways to develop a strong virtual presence, how to connect with audiences virtually, and the worst mistake lawyers and other professionals make when they are presenting online or in person.

I spoke with Mike Haven, the Head of Legal Operations at Intel and the President of the Corporate Legal Operations Consortium. We discussed how the legal operations sector has evolved over the past decade, where legal operations leaders see opportunities in the current market, the success of the 2022 CLOC Global Institute, and where the legal operations sector is headed.

I spoke with Owen McGab Enaohwo, the co-founder and CEO of SweetProcess, a software platform designed to systematize an organization’s business operations. We discussed how professionals can leverage technology to systematize their tasks, best practices for documenting procedures, the challenges associated with that effort, and the results an organization can expect once it streamlines its processes.

I spoke with John Robertson, the founder of Fortlog Services, a training company that focuses on helping organizations manage transitions: workplace change and upheaval, conflict, and stress, among other areas. We discussed how organizations should define wellness, ways they can optimize it, and best practices for addressing and resolving conflicts in the workplace.

I spoke with Maya Markovich, the justice tech executive in residence at Village Capital, and the executive director of the Justice Technology Association. We discussed the mission of the Justice Technology Association, the problems that justice tech aims to address, how her experience with NextLaw Labs has helped to shape her approach, and where justice tech is headed.

I spoke with Craig Carpenter and Dean Gonsowski, the CEO and CRO, respectively for Gimmal, a provider of software and services to streamline the discovery, migration, governance, and compliance of information. We discussed the genesis of Gimmal, the biggest information governance challenges that legal teams need to address, how companies should revise their records retention and document management plans, and the impact that technology is having on the way organizations approach their e-discovery matters.

I spoke with John Tredennick, the founder and CEO of Merlin Search Technologies, a developer of cloud-based search applications. We discussed the genesis of Merlin Search Technologies, how his experience as a large law firm partner and CEO of Catalyst has helped shape Merlin’s mission, the matters for which search technology is best suited, how legal technology is evolving beyond legal, and advice for legal tech entrepreneurs.

I spoke with Anthony Davies, the Chief Revenue Officer for Forrest Solutions, an onsite outsourcing, flexible staffing, and alternative legal services provider. We discussed how the move to a hybrid work model has impacted attorney retention, recruitment, and collaboration, the “rise of hospitality” in law firms, and the changing expectations of working in an office.