I spoke with Jim Cranston, a principal with LawVision Group, a law firm consultancy focused on growing firm revenue, strengthening lawyer confidence, and maintaining client loyalty.

I spoke with Larry Port, the founder and CEO of Rocket Matter, a leading practice management and time and billing software tool for law firms.

I spoke with Jason R. Baron, of counsel to Drinker, Biddle & Reath, and the founder of The Chelly Foundation, a 501(c)(3) nonprofit focused on improving literacy and education for children living in Cambodia.

I spoke with Abdi Shayesteh, the founder and CEO of AltaClaro, an experiential learning platform for lawyers, who served for fifteen years as a corporate, bank regulatory and finance attorney in Silicon Valley and New York City, as well as throughout Asia, the Middle East and Europe.

I spoke with Ryan Adams, the resort manager for the Chatham Bars Inn. We discussed the connection between customer service and client satisfaction, how technology is impacting client expectations, and the key elements of adding value.