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Relentlessly Changing the Game with GM of the Year Mitch Dixon
In the first part of this conversation on Stories from the River, host Charlie Malouf welcomes the celebrated Mitch Dixon, the 2023 General Manager of the Year at Broad River Retail, to unpack the secrets behind his remarkable success at the Gastonia store. Mitch, whose career trajectory took him from a cashier at Sears to a luminary in the retail industry, shares his personal journey and professional insights. With a history marked by mobility and basketball during his younger years, Mitch channeled his experiences into a steadfast commitment to his work and his team. His tenure at Gastonia is characterized by a relentless mindset that not only weathered significant challenges, like a cyber incident and the pandemic, but also transformed the store identity from "Grinders" to "Game Changers," fostering collaboration and engagement that drove the store to unprecedented heights in sales, KPIs, and employee morale.
Mitch's philosophy hinges on the power of personal connection and motivation, which underpins his team's success even in the face of challenges like COVID and a cyber incident the company faced. He credits his team for the achievements and emphasizes the crucial role of a supportive home foundation. The episode delves into Mitch's family life, his appreciation for his wife's backing, his standout memories from last year; and his leadership development through participating in the Retail Performance Council. He reflects on the rewarding moments at the recent Annual Awards Gala and his pride in not only earning the GM of the Year award in 2023 but also of getting the store promoted to Gold and hitting budget by the end of the year.
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This episode on YouTube: https://youtu.be/OHvKDtoByFc
We hope you enjoy this episode and subscribe to our podcast for a new story each week.
Visit https://www.storiesfromtheriver.com for more episodes.
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By Broad River Retail
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In the first part of this conversation on Stories from the River, host Charlie Malouf welcomes the celebrated Mitch Dixon, the 2023 General Manager of the Year at Broad River Retail, to unpack the secrets behind his remarkable success at the Gastonia store. Mitch, whose career trajectory took him from a cashier at Sears to a luminary in the retail industry, shares his personal journey and professional insights. With a history marked by mobility and basketball during his younger years, Mitch channeled his experiences into a steadfast commitment to his work and his team. His tenure at Gastonia is characterized by a relentless mindset that not only weathered significant challenges, like a cyber incident and the pandemic, but also transformed the store identity from "Grinders" to "Game Changers," fostering collaboration and engagement that drove the store to unprecedented heights in sales, KPIs, and employee morale.
Mitch's philosophy hinges on the power of personal connection and motivation, which underpins his team's success even in the face of challenges like COVID and a cyber incident the company faced. He credits his team for the achievements and emphasizes the crucial role of a supportive home foundation. The episode delves into Mitch's family life, his appreciation for his wife's backing, his standout memories from last year; and his leadership development through participating in the Retail Performance Council. He reflects on the rewarding moments at the recent Annual Awards Gala and his pride in not only earning the GM of the Year award in 2023 but also of getting the store promoted to Gold and hitting budget by the end of the year.
---
This episode on YouTube: https://youtu.be/OHvKDtoByFc
We hope you enjoy this episode and subscribe to our podcast for a new story each week.
Visit https://www.storiesfromtheriver.com for more episodes.