Lightstepers unite! Lightstep SRE Thilina “T” Ratnayake talks to Adriana and Ana about the skills he gained early in his technical career in support that has been very valuable in his role as an SRE. He speaks about how good communication, empathy, and Observability are keys to being successful as an SRE. He also shares some tips on setting up SLOs for the first time.