What's the first step in building a smart, reliable operation?

Hint: It's not AI.

In this episode of Reliability Radio, we're joined by Jeff Kinard from Prometheus Group, who drops hard-earned wisdom on what actually moves the needle. From baseline data to data governance and building trust between tech and people—it's all about doing the blocking and tackling before you throw deep.

🔑 Key Topics:

• Why AI without data is just noise

• The danger of skipping the fundamentals

• Baby steps that drive real change

• Data governance that actually works

• How to think about software like a maintenance leader

🎧 Whether you're buried in email chains or leading enterprise-scale change, this one's for you.