UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving. In this session we cover: <ul><li>how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCR </li><li>the most popular or important call metrics, and how they are changing</li></ul>

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving. In this session we cover: how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCR the most popular or important call metrics, and how they are changing

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving. In this session we cover: <ul><li>how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCR </li><li>the most popular or important call metrics, and how they are changing</li></ul>

Reporting Requirements in Contact Centers - What You Need to Know

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Reporting Requirements in Contact Centers - What You Need to Know

Reporting Requirements in Contact Centers - What You Need to Know