In this episode, a woman contacts a Wells Fargo Representative who was handling the CFPB complaint and the discussion is about a contentious vehicle repossession, raising concerns about how her car was handled, potential damage.

She discusses communication problems—blocked emails and voicemail—and worries about personal security and involvement by property management.

The conversation covers repair estimates, choice of mechanic, possible legal remedies, and financial relief; she explains how the loss affects her income and housing prospects.

The Wells Fargo Rep and the caller, exchange mechanic information, and pursue a resolution that would include reimbursement, settlement, if it was determined that what the Rep viewed on video footage was illegal in Georgia. It is illegal in GA, in zone 2 Police precinct in GA and probably in every state in the United States. Someone stepped in and put a complete stop to the resolution talks.