Resco Radio Talk

In the MSDW-exclusive pilot episode of “The Powercast” presented by Resco, we bring together industry experts Ivan Stano (EVP, Resco), Guillermo Cardona (Architect, Argano), Luke Demeter (Customer Success Executive, MNP Digital), and Ahmed ElQuosey (SVP, Link Development) to discuss the current state of Power Platform in the field. We uncover missing features, explore Power Platform proficiencies, and share lessons from real-world user examples.

Originally, we wanted to talk about silver tsunami, but it seems like the great reshuffle is a more appropriate term as we see people quitting their jobs regardless of their age.

What's happening? Is 30% turnover a new normal?

Sam Klaidman and Ivan Stano discuss the main reasons people leave their jobs and how to prepare for it.

Sam Klaidman, the Principal at Middlesex Consulting (https://middlesexconsulting.com) joins the Resco Radio Talk's host, Ivan Stano, to discuss customer value, its most precise definition and ways to create it. The major shift in the importance of customer value came in 2019 and ever since the companies and their executives have become obsessed with bringing customers value and ultimately providing the best customer experience.

In this episode, I welcome Sam Klaidman back to the show. The goal is simple, pick Sam's brain on outcomes-based service, discuss good examples of companies who are already doing it and succeeding. We also discuss the typical barriers of becoming the outcomes-based model and the most important imperatives to succeed: Performance metrics, Asset uptime, Time-to-time service, Fail rate.

Sam Klaidman, the Founder and Principal Adviser at Middlesex Consulting, and Ivan Stano, COO at Resco.net, sat down together to discuss the topic of great reshuffle, how companies cope with it and how the mantra hire for attitude, train for skill is more relevant nowadays than ever before.

Sam applies the methodologies and techniques associated with the Customer Value Creation and Service Marketing professions. You can find more about Sam and his consulting business at https://middlesexconsulting.com.

Mobility and mobile solutions have different colors and flavors. Is there such a thing as a general mobile approach when it comes to mobile software? This and many other topics have been discussed with Janko Sornik, Business Unit Manager at Orbis.

We start the conversation with a very simple question. What does it mean to be mobile?

Roles within organizations differ when it comes to job description and duties. Field personnel is no different and requires specialized software. How to approach different needs and requirements when it comes to mobile solutions, that's the topic of this segment.

There is a distinct difference between how you can provide mobile capabilities to your people. You can equip them with apps that also work on a mobile device. Or you can create a mobile experiences with tools specializing in mobile technology. What is the difference?

Are offline mobile capabilities still relevant in 21st century? What is the difference between offline as a feature and offline as a default. We continue the talk with Janko Sornik from Orbis.

In this short segment Ivan Stano, Resco Radio Talk host talks to Janko Sornik from Orbis. The topic is rather technical but highly relevant for the viability of enterprise  software.