Reside Platform Podcast

Is it really a bad idea to list a home during the holidays? Do leads go cold after 30 days? And are your best agents destined to leave your team? In this episode of the Reside Platform Podcast, Brooke Riecke and Karlton Utter challenge six common real estate beliefs and share what team leaders can do differently. They talk about using local market data to guide sellers, nurturing older leads with relevant opportunities, creating meaningful growth paths for top performers, and building the systems and support a team needs to scale. They also discuss how to approach owners selling on their own and why a slower market can be a chance to strengthen your leadership, recruiting, and business. If your team is navigating a shift, this conversation offers practical ways to keep moving forward.

Chapters:

• (00:00:00) Real estate myths team leaders hear every day
• (00:07:00) Why older real estate leads deserve a follow up
• (00:13:00) How to reconnect with leads and offer real value
• (00:18:00) Why top producing agents stay on a team
• (00:24:00) Scaling beyond a leader’s capacity
• (00:29:00) How to approach owners selling their own homes
• (00:33:00) Growing a real estate team in a slow market
• (00:39:00) Adapting your strategy as the market shifts
• (00:45:00) Leadership actions for the week ahead

Links and Resources:

• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Busy and growing are not the same thing, and most team leaders don't notice the difference until months of momentum have already slipped away. In this episode, Lauren, Director of Team Operations at Reside Platform, and Brooke, Reside's Client Success Manager, walk through the four warning signs they spot from the outside long before a team leader sees them from the inside. They cover the leader who is still doing everything (and why "it's faster if I do it" quietly caps your growth), leads that come in with no one truly owning them, agents who stop showing up and start planning their exit, and processes that live in one person's head instead of on paper. Along the way you'll hear practical first fixes you can put in place this month: naming one task to hand off in the next 30 days, assigning a single owner for lead accountability, turning your team meeting into something agents actually look forward to, and documenting your top three processes with a little help from AI. Keep a tally as you listen. If you say yes to two or more, stick around for the end, because Lauren and Brooke break down exactly what your score means and where to start.

Chapters:

• (00:00:00) Why busy feels healthy on a real estate team
•  (00:01:08) Meet Lauren and Brooke from Reside Platform
•  (00:03:06) Warning sign 1: The team leader is still doing everything
•  (00:06:38) The busy work leaders refuse to let go of
•  (00:09:17) Warning sign 2: Leads come in but nobody owns them
•  (00:12:08) Warning sign 3: Agents are quietly checking out
•  (00:18:04) How to bring the energy back to your team meetings
•  (00:20:47) Warning sign 4: Nobody can explain how things work
•  (00:24:22) Score yourself: What your yeses mean
•  (00:25:13) Why hitting the wall is not a failure

Links and Resources:

• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Lauren and Brooke share a practical Q4 survival kit for real estate team leaders who want to enter the new year with a healthier business, not a blank page. They explain how to find missed opportunities in a CRM by reviewing lead stages, last contact, smart lists, integrations, and lead distribution; build both client and recruiting pipelines; notice when agents or operations staff may be pulling back and have thoughtful one on one conversations; and plan the first 90 days around three priorities, a clear owner for each, and a measurable KPI. Their advice is to choose one change, work it consistently, and build momentum before January.

Chapters:

• (00:00:00) Why real estate teams should plan before January
• (00:04:00) Find missed opportunities in your CRM
• (00:09:00) Improve lead flow and lead distribution
• (00:12:00) Build your client and recruiting pipelines
• (00:18:00) Lead with accountability and an abundant mindset
• (00:20:00) Check in with agents and notice signs of burnout
• (00:27:00) Plan your first 90 days with three priorities and clear owners
• (00:32:00) Choose one action and build momentum into Q1

Links and Resources:

• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

What does it take to build a real estate business that can double in a tough market without making the leader the bottleneck? Jennifer Gale returns to the Reside Platform Podcast to share what changed as her Woodstock, Ontario brokerage grew. She and Suneet Agarwal dig into the hard parts of leadership, including setting standards that create friction, replacing emotional lead management with accountable systems, and letting the right people own their roles. Jennifer also explains how her team recruits through monthly training events, consistent outreach, and a marketing engine built for the long game. For team leaders and broker owners who want more capacity, stronger culture, and real growth, this conversation is a candid reminder to stay in the box and keep doing the work that compounds.

Chapters:

• 00:00:00 Welcome back Jennifer Gale
• 00:02:00 What makes a year feel blockbuster
• 00:03:00 Standards, recruiting, and the people around you
• 00:05:00 Building fair lead systems and auditing the database
• 00:08:00 Using AI to increase operational capacity
• 00:09:00 Why standards create friction
• 00:11:00 Leading a business instead of running a family
• 00:14:00 Accountability, public feedback, and behavior change
• 00:18:00 Overcoming overperformance and scarcity thinking
• 00:22:00 Recruiting through email, social media, and events
• 00:24:00 Making recruiting calls easier with invitations
• 00:29:00 Building a marketing machine that compounds
• 00:33:00 Stay in the box

Links and Resources:

• Website
• Jennifer Gale on Facebook
• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

If your real estate team runs smoothly only when you are in the room, you do not have a people problem. You have an operations problem. Lauren Rathgeb-Holland and Brooke Riecke unpack why growing teams often hire another agent when what they really need is stronger ownership, documented systems, and operational support. They share practical ways to identify the work only you can do, spot the tasks that are quietly draining your time, and build a team structure that supports growth without making you the bottleneck. Whether you lead a small team, manage a busy production business, or are preparing to scale, this conversation will help you create more capacity, accountability, and consistency.

Chapters:

• 00:00:00 Why your team falls apart when you step away
• 00:02:00 The hidden cost of doing every small task yourself
• 00:04:00 Knowing when you are no longer the best person for a role
• 00:06:00 Keep recruiting while you diagnose your operations
• 00:08:00 Build a role around the work you need to release
• 00:11:00 Document your processes before details get lost
• 00:14:00 The five quiet mistakes that limit growth
• 00:18:00 Using CRM data and AI to coach with clarity
• 00:23:00 What an operations leader can own for your team
• 00:28:00 Your first operations hire and the people, process, performance framework
• 00:34:00 Consistency, delegation, and making room for real growth

Links and Resources:

• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Being good at selling houses doesn't mean you've built a business that can run without wearing you out. Andrea Kugler knows the difference. After years as a solo agent doing everything herself, she started putting systems in place and launched a real estate team. In this conversation with Suneet Agarwal, Andrea shares what changed when she stopped relying on memory to follow up, started using a CRM, and got support through Reside. She also gets honest about the part of leadership that checks your ego: holding yourself to the same standards you set for your agents. For team leaders and brokerage owners wondering where social media fits into an already full day, Andrea explains how showing up consistently brought past clients back into her world and helped two agents find her through TikTok. Along the way, they talk about building resilience, keeping content simple, and taking the next step before everyone around you understands the plan. If you're producing but still doing too much yourself, this is a practical conversation about building a business that doesn't depend on you remembering and handling everything.

Chapters:

• (00:00:00) Building a Real Estate Team Before You Feel Ready
• (00:02:00) From Solo Agent Burnout to Business Systems
• (00:05:00) Using a CRM to Fix Real Estate Follow Up
• (00:07:00) Leadership Accountability Starts With You
• (00:09:00) Coaching Agents Through Difficult Moments
• (00:11:00) Instagram and Facebook for Staying Top of Mind
• (00:14:00) Creating Real Estate Content Without Overthinking
• (00:17:00) Repurposing Content and Getting Started With AI
• (00:19:00) Investing in Support and Committing to Your Team
• (00:21:00) Connect With Andrea for Ohio Referrals

Links and Resources:

• Website
• Andrea Kugler on LinkedIn
• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Suneet sits down with Dan Gandee, principal broker of The Operative Group in Oregon, for a conversation that is less about AI hype and more about what actually pays. Dan is on pace for 200 closings this year and he walks through the exact direction his team took the technology: a scrubbed and appended investor mailing list that turned roughly two grand in postage into a $15,000 commission check, a portfolio audit offer that gets absentee owners to raise their hands, daily CRM audits that land in Slack at 8:00 AM so nothing sits in lead status, and an agentic operating system his team built after canceling their project management tools because none of them spoke real estate. Suneet shares his own side of the ledger, including five new social brands running years of archived content on autopilot, an autonomous agent handling SEO and website pages after he let his vendor and staff writer go, and a daily email agent that rewrites subject lines for non openers. Both of them keep landing on the same point: the win is not asking a chatbot to write a listing description, it is handing the machine your whole operation, your recurring busy work and your quarterly goals, then letting it tell you what to systematize first. Dan closes with the simplest starting move any team leader or solo agent can make this week, plus how he squeezed a six month onboarding process down to about 45 days and where automated coaching reports fit into agent productivity.

Chapters:

• (00:00:00) The $15,000 check that started with two grand in mailers
•  (00:01:12) Dan Gandee on 174 closings, IDX roots and why tech obsession pays
•  (00:04:22) Five new social brands running years of archived content
•  (00:07:05) Building the investor direct mail machine, list scrub to send
•  (00:11:20) The portfolio audit offer and five referral partners that open doors
•  (00:16:10) Letting the SEO vendor go and handing the website to an agent
•  (00:20:05) Daily CRM audits posted in Slack where every agent sees them
•  (00:23:15) AI calling, retargeting and screening the hand raisers
•  (00:28:10) Why they canceled Monday and Asana and built their own system
•  (00:33:20) Coaching reports, 45 day onboarding and where to start today

Links and Resources:

• Website
• Dan Gandee on Linkedin
• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

What should real estate agents kill, keep or change as they build a stronger business? Lauren, Brooke and Karlton turn that question into a lively conversation about the prospecting activities that still create real opportunity. They discuss replacing generic cold calls with intentional warm conversations, using open houses as a low cost way to meet buyers and sellers, approaching door hangers and neighborhood outreach with more value and respect, and building a real system for paid internet leads. They also explain why for sale by owners are one of the clearest opportunities for agents who want more listings, why buyer consultations set the tone for a professional client experience, and how focused neighborhood farming can compound over time. The through line is simple: choose a strategy that fits your business, bring real value, and follow up consistently.

Chapters:

• (00:00:00) Why the kill, keep or change game matters
• (00:01:08) Cold calling becomes intentional warm calling
• (00:07:13) Why open houses still create opportunity
• (00:10:01) Replacing door knocking with value driven outreach
• (00:14:32) When paid internet leads make sense
• (00:20:15) Why agents should keep working with FSBOs
• (00:26:52) The case for buyer consultations
• (00:34:12) How neighborhood farming compounds over time
• (00:39:52) The next generation of real estate prospecting
• (00:40:32) Final thoughts and an invitation for feedback

Links and Resources:

• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Anna Pisarski got her real estate license at 19, and ten years later she is a licensed broker, Director of Agent Support and Development at The Courtney Group in Reno, Nevada, a competitive bodybuilder, and the agent behind an Instagram account pulling hundreds of thousands of views a month. In this episode, Suneet sits down with Anna to unpack why most agents have social media backwards. Her argument is simple: if anyone in your sphere is not using you as their realtor, you do not have a lead generation problem, you have a conversion problem. Anna explains how she treats Instagram as a CRM for her sphere instead of an influencer play, why she runs two accounts when everyone says you should not, and how she decides which content actually builds trust versus just juicing the algorithm. Suneet shares the AI driven analytics system he uses to track every post across every platform, plus the scheduling workflow that lets one piece of content work across Instagram, YouTube Shorts, and TikTok. The conversation then shifts to leadership. Anna breaks down how The Courtney Group coaches agents through the messy middle, what the second 90 days should look like, and why their six week accountability groups came back as the top rated item in every agent's midyear review. She closes with the mindset that keeps her locked in (time under tension, ruthless self accountability, and getting the hard stuff done before the day starts) along with what it means to take over a top producing team from her mother, Kathy Courtney, as Kathy heads into her final two years. If you lead a team or own a brokerage and want your agents posting with purpose and holding themselves accountable, this one is for you.

Chapters:

• (00:00:00) You don't have a lead generation problem, you have a conversion problem
• (00:04:50) Licensed at 19: surviving the real estate rollercoaster as a teenager
• (00:07:05) Coaching agents through the messy middle and the second 90 days
• (00:12:50) Why Anna runs two Instagram accounts (and why it works)
• (00:14:35) Social media is a CRM for your sphere, not a lead gen tool
• (00:18:05) Tracking every post with AI to find the patterns that work
• (00:20:55) Instagram vs Facebook vs TikTok vs YouTube Shorts for realtors
• (00:25:55) Accountability through self discovery and running accountability groups
• (00:29:45) Grit, time under tension, and what keeps Anna locked in
• (00:34:20) Taking over a top producing team and advice for team leaders

Links and Resources:

• Website
• Anna Pisarski on Instagram
• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!

Ross Hardy helped grow his real estate team from just over 200 annual transactions to a projected 400 by confronting the leadership habits, staffing bottlenecks, and inconsistent standards that were limiting its potential. In this conversation with Suneet Agarwal, Ross explains how virtual assistants gave his transaction, listing, and marketing departments more capacity without adding unnecessary overhead, why his team hired a director of agent growth, and how a mentor program helped new agents reach production faster. They also discuss intentional recruiting, daily huddles, office culture, prospecting, skill development, and the importance of building systems before the team is overwhelmed. For team leaders and broker owners who want to scale without becoming the bottleneck, this episode offers an honest look at the decisions, people, and leadership shifts behind sustainable growth.

Chapters:

• (00:00:00) Breaking through leadership ceilings
• (00:03:20) The team structure behind 200 transactions
• (00:07:45) Using virtual assistants to create more capacity
• (00:12:20) Hiring a director of agent growth
• (00:16:10) Finding great talent through Indeed
• (00:20:05) Mentorship and faster agent development
• (00:24:25) Building culture through standards and community
• (00:28:40) Where AI helps and where human judgment matters
• (00:32:00) The opportunity ahead for real estate teams
• (00:35:10) Why team leaders need coaching and proximity

Links and Resources:

• Website
• Ross Hardy on LinkedIn
• Team Leader Secrets by Suneet Agarwal
• Reside Platform
• Reside Platform Website

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!