Update: April 10, 2018 – Previously audio-only, this episode has been turned into a fully-animated cartoon. The video is free for everyone to watch, plus our supporting Members get access to a special version with subtitles for improving comprehension.

Telephone and Internet service companies are notoriously painful to deal with, and Portugal is no exception! In this dialogue, a pushy representative from "VOZ" calls in an attempt to recapture a former client. Have you had the pleasure of dealing with one of these services in Portuguese yet?