Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.

For Your Information:

FirstWatch: https://www.firstwatch.net/

Edwards Deming:

-The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4

-The System of Profound Knowledge https://deming.org/explore/so-pk

EMS Agenda 2050: http://emsagenda2050.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org