Patti Harman spent years at the helm of C&R Magazine and working within the Restoration Industry Association. Her impact on the restoration industry and leadership of C&R led to the creation of an award in her honor, the Patricia L. Harman Golden Quill Award. It is awarded to one person each year for an outstanding editorial contribution to C&R.

After leaving C&R, she moved into the editor-in-chief position at Claims Magazine in 2014, but remains an icon and frequently comes up in conversations with restoration contractors.

As C&R enters yet another new era under the leadership of Michelle Blevins, it seemed only fitting to have a conversation with Patti about media in the restoration industry and her legacy with C&R. But this podcast goes much deeper than that - into the ethics behind running a well-respected and sought after B2B publication.

You can also listen on:

Spotify: https://spoti.fi/3BzR4YV

Apple Podcasts: https://apple.co/3lyOqwL

Chrissy VanderWyde has been part of the PuroClean team since 1988, working in nearly every department until reaching her current role as Vice President of Franchise Relations.

This year, Chrissy's hard work and dedication to the business, industry, and community, were recognized on a major scale when she received a prestigious Gold “Stevie” Lifetime Achievement Award.

In this Restoration Today podcast, Chrissy shares her journey in the industry - the disasters she's witnessed, the challenges she's seen restorers face, what she would tell others considering a career in restoration, and so much more.

In the finale of our Seller Stories Series on the Restoration Today podcast, broker Gokul Padmanabhan breaks down why the restoration industry is so appealing to buyer's today, what makes a restoration company sellable, and shares a number of other valuable tidbits and statistics on the past, current, and future outlook of M&A in the restoration industry.

Catch up on past episodes of the series:

The ATI Story: Growing the Nation’s Largest Family-Owned Restoration Company | Seller Stories Ep. 2

There were some exciting announcements from the show floor at The Experience Convention & Trade Show in Las Vegas in September, including the unveiling of Encircle’s Hydro technology.

Encircle VP Kris Rzesnoski talks a bit about the new technology, and about more up-and-coming integrations and collaboration in the industry.

In the penultimate episode of our Seller Stories, Craig Moody shares his still fresh journey of selling his business, Mammoth Restoration of Arizona.

Craig talks about steps he took to prepare his business for sale, interviewing prospective purchasers, and what things look like after the papers are signed and the deal is done.

Curious about other episodes in this series?

Find Episode 1 here.

Find Episode 2 here. 

Woodard's story is best told by those closest to it. In conjunction with Woodard Cleaning & Restoration celebrating 75 years of serving the St. Louis area, C&R sat down with third generation owner, Justin Woodard. He shares a story unlike any other - of a war hero shot down over France, a harrowing mountain escape, and a journey to America.  

Earl Woodard and his wife, Nancy, started a carpet cleaning service out of a trailer pulled by the family car. In time, they grew and grew - and attribute their success to their "unrelenting commitment to customer service, earned the respect of business owners, insurance companies and customers alike."  

Visit www.candrmagazine.com to see photos from the 75th anniversary celebrations.

In this episode of the Restoration Today Podcast, Michelle sits down with Paul Davis COO Mike Hopkins. He has been in the franchise world for some time, and part of Paul Davis since 2015.

Michelle and Mike talk about the landscape of today's restoration industry, what it takes to stay competitive as the industry continues to consolidate, the importance of pricing feedback to influence Xactimate pricing, and what Mike foresees ahead for our industry.

In the second episode of our Seller Stories series, we are turning the tables - talking to the leaders of a company that is not for sale, but is instead positioning itself in the buyer's seat and looking to grow through mergers and acquisitions.

ATI is the largest family-owned restoration company in the U.S, and well into its second-generation of leadership. 

In this episode of the Restoration Today Podcast, hear the story behind ATI, how generational leadership changes have played out, the organic way these men have found their positions within the family company, how they foster a healthy company culture, and their future outlook - including growth goals through mergers and acquisitions.

(Plus, get a good glimpse into Michelle's real life with a 2-year-old.)

Welcome to a brand new special series on the Restoration Today Podcast called Seller Stories.   In this episode, meet Scott Miller and hear his selling story, and journey since then to transition out of being a restoration company owner.

Restorers can relieve their customers from some of the burden of the insurance claims process by obtaining an assignment that allows the restorer to collect directly from the insurance company. A properly-drafted assignment can empower the restorer to compel the insurance company to pay fair market value for services rendered, to employ reasonable claims handling practices, to comply with the terms of the policy and the law, and to pay the restorer directly to prevent policyholders from misappropriating policy proceeds. This has been a game changer for many of my clients, and the reason why most them have broad assignments in all their contracts.  

Listen to this conversation with The Restoration Lawyer and Advocate Edward Cross to learn more about AOBs - and how they can help restoration companies get paid.